As enterprises are faced with a plethora of choices for digital workplace technologies, it is important to focus on improving people’s experiences and leveraging tools to help get their work done.... View More
Organizations in every industry are recognizing that building strategies to manage the customer experience (CX) has become critical to their business success. Tracking and honoring customer preferences,... View More
About a year ago, we reported on the announcement by OpenText on their intention to acquire Dell EMC's Enterprise Content Division (ECD), which includes Documentum, InfoArchive, and LEAP. It was a move... View More
Kofax, a leading provider of software to simplify and transform the First Mile of business, announced a “First Year Free” offer that allows organizations to try and buy its market leading Kofax... View More
Are there robots in your accounting department? Just wait a few years, and they may be sitting right next to you. It was only 20-plus years ago that you had to do business with large companies, like Walmart,... View More
If you are researching the topic of document management, there are many white papers, articles, books, presentations, etc. about document management systems and technology, but there are few focused on... View More
Earlier this week, German enterprise application software company SAP SE and Microsoft Corp. expanded their cloud partnership, announcing in a joint statement the ability to run SAP’s privately managed... View More
In two recent studies on the annual state of the transactional and marketing communications markets, respectively, we surveyed a total of 8,000 consumers and 1,200 enterprise professionals across North... View More
How prepared are you for a disaster? As we leave hurricane season behind us and make way for the winter storms ahead, consider that a disaster can also include a burst water pipe, fire, wind, and other... View More
Today, business users want to reach a state of Nirvana where they can find the documents they need effortlessly. Well, I can assure you that you don't have to take meditation classes to achieve such a... View More
What do all of these things have in common: implanted medical devices and critical care devices, factory robots, drones, autonomous vehicles, and Fitbits? All of them are connected through the Internet... View More
Xillio, specialist of content migration and integration, announces the launch of its cloud-based API for content integration services. With this API, developers can quickly and easily access a multitude... View More
No one likes to admit that their content is in chaos. Even for those that do admit it, they don’t really want to clean up the mess themselves or frankly see that much value resulting from the time... View More
Smart Communications, an innovator in customer and business conversations, announced plans to integrate with popular voice assistants (such as Amazon’s Alexa and Google Home), and to allow the delivery... View More
Last week at the Dreamforce conference in San Francisco, Google and Salesforce announced a partnership that will allow companies to get more out of the cloud than ever before. The partnership, which promises... View More
Digital transformation initiatives are driving organizations to change the way that they approach, think about, and manage critical business content. The sheer magnitude of content in applications and... View More
While automation has made creating accessible documents more efficient, testing is still a vital step in the process. However, it's a component that is less familiar to many organizations. When we talk... View More
OpenText (NASDAQ: OTEX, TSX: OTEX), the global leader in Enterprise Information Management (EIM), today announced the availability of OpenText Release 16 Enhancement Pack 3 (EP3). This release delivers... View More
In a recent AIIM Industry Watch report titled “Improving Business Operations in 2017: Capturing Vital Content,” we took a look at how and where businesses are focusing their efforts to improve... View More
IBM (NYSE: IBM) announced new offerings to its Watson Data Platform, including data cataloging and data refining, which is designed to make it easier for developers and data scientists to analyze and prepare... View More
In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise productivity, offering a powerful tool that integrates...
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down
Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge
