Greg Council

Greg Council is Vice President of Marketing and Product Management at Parascript, responsible for market vision and product strategy. He oversees all aspects of Parascript Artificial Intelligence software life cycles, leading the successful development and introduction of advanced machine learning technology to the marketplace. Formerly, he led product management at Evolving Systems and Captaris, now OpenText.
Cognitive RPA
October 2018
What Is Cognitive RPA, and Is It the Future of Document Automation?
BY Greg Council
Oct. 9 2018
Robotic process automation (RPA) is the latest solution category promising an easier path to digital transformation. In the simplest of terms, if you have a process that is well-defined, RPA can automate...
Automated doc processing
August 2017
Automated Document Capture: Managing 4 Levels of Process Complexity
BY Greg Council
Aug. 15 2017
As the demands for document processing become increasingly sophisticated and new automation technologies are made available, industry leaders are faced with a startling array of management challenges....
machinelearning
October 2016
Machine Learning vs. Traditional Automation in Document Processing
BY Greg Council
Oct. 11 2016
There is a lot of ongoing talk about artificial intelligence and machine learning and how it can provide superior results for document processing automation. Terms like “learning” and “training”...
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • Screenshot 2024-10-24 at 9.22.49 AM
    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue