By Topic Archive

Welcome to our By Topic Archives. You can easily navigate through all of DOCUMENT Strategy's news releases, features, columns, and industry articles on a targeted topic. We also provide you a quick snapshot by highlighting the most popular posts in each By Topic archive.
Feb. 26 2018
Ike Kavas, who recently took over the helm of the company that he founded seven years ago, is on a mission...
Jan. 9 2017
Digital transformation was one of the hottest buzzwords of 2016, whether it manifested itself through...
Oct. 11 2016
There is a lot of ongoing talk about artificial intelligence and machine learning and how it can provide...
April 18 2018
Customer engagement leader Thunderhead has introduced a new tool to understand customer intent in real...
Feb. 6 2018
Digitizing the customer experience (CX) no longer gives a company an edge, but instead, it's the key...
April 6 2017
Focusing on customer experience (CX) has become the new normal for customer communication-intensive enterprises,...
March 7 2018
As artificial intelligence (AI) becomes more ingrained into our daily lives, we are starting to do things...
Feb. 6 2018
One of the biggest challenges in developing a personalized customer communications strategy may not be...
Oct. 16 2017
The General Data Protection Regulation (GDPR) represents possibly the most sweeping change to data protection...
April 24 2018
Take a moment to think about the communications you receive in your mailbox or inbox. Now, which communications...
Jan. 17 2018
Some documents seem to have a life of their own, making you wonder, “Who designed this?!”...
Aug. 1 2016
Organizations of all sizes face tremendous challenges and pressures in providing seamless customer experiences...
May 17 2018
The General Data Protection Regulation (GDPR) makes its debut in May, and it will be big. For large companies,...
May 7 2018
When people think about the term “privacy,” they often focus on data breaches. After all,...
April 4 2017
Experienced business leaders are constantly looking for ways to improve and make the most of their resources....
May 3 2018
In 2018, we will continue to see the convergence of customer communications management (CCM) within the...
Oct. 16 2017
We have all been busy over the last few years improving design, simplifying content, and setting standards...
June 13 2017
Earlier in the year, I wrote about the top communication trends for 2017. It might seem early to be thinking...
Dec. 8 2017
Are there robots in your accounting department? Just wait a few years, and they may be sitting right...
Feb. 20 2017
When I talk with folks about workflow issues, the focus of discussion typically turns to technology or...
March 3 2017
What is the value of a piece of mail? A large insurance company or healthcare provider that depends on...
Oct. 16 2017
So, what’s new at the US Postal Service (USPS)? The short answer: growth in meeting parcel volume...
April 25 2017
For the past six or seven years, there has been much talk about digital mailboxes but few published examples...
June 1 2017
You have been trying to get your customers to go paperless for how many years? Getting customers to give...
April 17 2018
Office 365 is Microsoft’s cloud for businesses. Designed around productivity and collaboration,...
March 22 2018
Dropbox on February 23 officially unveiled its filing with Nasdaq to make an initial public offering...
Dec. 18 2017
About a year ago, we reported on the announcement by OpenText on their intention to acquire Dell EMC's...
May 14 2018
In content management, metadata is used to uniquely identify content objects, improve search, and manage...
April 3 2018
There is a new crop of collaboration providers who are challenging and disrupting the status quo. Incumbent...
Feb. 6 2018
On the surface, designing digital content workflows sounds simple enough: create the assets; make them...
Nov. 30 2017
In two recent studies on the annual state of the transactional and marketing communications markets,...
July 11 2017
Experts anticipate the amount of data collected globally to break the 40-zettabyte mark by the year 2020...
Oct. 19 2016
Once upon a time, healthcare payer communications with its members was transaction-oriented and compliance-driven....
March 8 2018
There are four fundamental questions senior executives must ask about records and information management...
Jan. 31 2018
Security breaches, privacy violations, and lawsuits are in the news every day. Today, it is a matter...
Oct. 16 2017
This article appears in the Fall 2017 digital issue of DOCUMENT Strategy. Subscribe.There is a new specification...