A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered exciting intelligence on the radical changes transforming the Customer Communications Management

Simply put, the expectations of customers are increasing at a rate that will not afford us the luxury of inside out thinking anymore

Companies that provide CCM solutions are carrying on routinely in most segments

With customer communications being a key lifeline of your business, an automated, modern CCM system can be critical to your continued success

With the start of a new decade, it seems like an appropriate time to look at some of the current CCM trends

Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist, for example, as do the drafts leading up to its initial adoption. The Constitution, like most doc