Top Article  

What IT Leaders Need to Know About Cloud and Data
What IT Leaders Need to Know About the Cloud and Data Privacy in 2019
By Ike Kavas
In information technology (IT) departments around the world, discussions around cloud migration and data privacy dominate the conversation. Consumers expect

News

OpenText Exstream Previews New Web-Based Communications Designer and Orchestration
In a sneak peek of its latest version 16.6, enterprise information management leader OpenText offered a preview of the latest self-service innovations to its market-leading customer communications management...
DSF '20 Chicago Going Back to Where It All Began
After successfully venturing to the West Coast for the first time in 11 years, DOCUMENT Strategy Forum (DSF) is returning to where it all began–Chicago, IL. DSF ’20 Chicago will be held on...
OpenText Buys eDiscovery Provider Catalyst for $75 Million
Flexing its muscle in the legal technology space, OpenText announced the acquisition of Denver-based firm Catalyst Repository Systems, Inc. for an estimated $75 million in cash. Founded in 2000, Catalyst’s...

Recommended  

830x539_Scott
Designing for the Omni-Channel Era: 4 Questions to Ask
830x539_James
Alexa, What's Our Voice-Activated Communications Strategy?
830x539_Cindy
Selecting the Right Model for Your RIM Program: Centralized vs Decentralized vs Hybrid
830x539_Marci
Finding the Right Digital Transformation Lens for Your CCM Project
830x539_Dave
To Become a Successful Digital Business, You Need to Manage Your Information
Clean Up Shared Network Drives
12 Rules for Cleaning Up Your Shared Drives
830x539_Capgemini
Driving Digital Transformation Will Take More Than Technology
All Roads Lead to CX
All Roads Lead to the Customer Experience

Follow  

Magazine

COVER STORY
Driving Digital Transformation Will Take More Than Technology
By Allison Lloyd

To keep up with evolving customer needs and the necessary infrastructure required to orchestrate seamless customer experiences, organizations continue to invest heavily in the technologies that enable the digital transformation of their processes and products. In fact, these investments are expected to grow to almost two trillion dollars by 2022.
MORE STORIES
People, Process, or Technology? Finding the Right Digital Transformation Lens for Your CCM Project
12 Rules for Cleaning Up Your Shared Drives
To Become a Successful Digital Business, You Need to Manage Your Information
Selecting the Right Model for Your RIM Program
   


By Topic

DOCUMENT CAPTURE  

3 Ways to Become a Digital Transformation Powerhouse
Machine Learning vs. Traditional Automation in Document Processing
The Digitization Project: Just Scan Everything?

CUSTOMER EXPERIENCE  

What Is Touchpoint Management Software, and How Does It Improve the Customer Journey?
How to Make Customer Experience a Success with SharePoint
These Are the Industry KPIs to Look For

DATA/DOCUMENT SECURITY  

Information Security Means Guarding What You Say Too
CEOs Care About Privacy and Information Security, and You Should Too
What's the Difference Between Structured and Unstructured Data?

DOCUMENT DESIGN  

Automating Document Design for Multiple Channels
Why Mobile-Responsive Solutions Are Critical for Digital Transaction Management
Effective Document Design Integrates Both Style and Substance

COMPLIANCE/E-DISCOVERY  

The Path to Document Accessibility
5 Reasons to Consider a SaaS Solution for IG
COSO Enterprise Risk Management: What It Means

CUSTOMER COMMUNICATIONS MANAGEMENT (CCM)  

Technology Is Changing What CCM Looks Like
The Top Communication Trends for 2018
GMC Software and OpenText Top Gartner's Magic Quadrant for CCM, and New Leaders Emerge

BUSINESS/FORMS PROCESS MANAGEMENT  

Automating Returned Mail with RPA
Is It Time for a Chief Process Officer?
Adobe, Microsoft and IBM Are Changing the E-Forms Market: What You Need to Know

OMNI-CHANNEL DELIVERY  

The Key to Going Paperless: A Better Digital Experience
Outsourcing Print: Smooth Sailing or Stormy Seas?
Why Your Competitors Are Outsourcing the Print Shop

ENTERPRISE CONTENT MANAGEMENT (ECM)  

Hello, Managing Documents Still Matters
Enterprise Content Management: Watch for These Disruptors
How to Hire a Document Management Consultant

INFORMATION MANAGEMENT/GOVERNANCE  

Shades of Information Management: Back to the Basics
Measuring the Maturity for Document Strategies 2017
Cleaning Up Your Shared Drives: Begin with the Decision Tree

MARKETING/ PERSONALIZATION  

Big Data Is Turning the Spotlight on This Key Executive
Gain the Advantage: The Power of Personalization
Even Digital-Savvy Millennials Respond to Direct Mail

RECORDS MANAGEMENT/RECOVERY  

The Document Life Cycle Road to Digital Preservation and Archiving
Classification: Foundational Elements of Content Lifecycle Management
The 5 Steps to Starting a Records Management Program

Video

Gartner CSP 2018
Research Minute with Allison: Magic Quadrant for Content Services Platforms 2018
Nov. 19 2018
789 Views
DSF18_VIdeoThumbnail_Twitter
A Look Back at DSF '18: See the Value of Attending
July 18 2018
826 Views
Imagen37Video
Cybersecurity: Are you cyber resilient?
March 27 2018
1105 Views
State of DX
The State of Digital Transformation
Jan. 10 2018
1383 Views
DOC YouTube Subscribe
Reimagine the Way You Work
Aug. 11 2017
1754 Views
Imagen32Video
Focus On The Customer's Journey And Experience
Aug. 1 2017
1783 Views

Follow Writers  

Alan Pelz-Sharpe
Allison Lloyd
Bob Larrivee
Bud Porter-Roth
Cindy Zuvich
Dave Smith
Holly Muscolino
Joao Penha-Lopes
Marko Sillanpaa
Patrick Kehoe
Richard Rosen
Rob Krugman
Scott Draeger

2018-19 Hot Solution Companies in Customer Experience