With customer communications being a key lifeline of your business, an automated, modern CCM system can be critical to your continued success

With the start of a new decade, it seems like an appropriate time to look at some of the current CCM trends

Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist, for example, as do the drafts leading up to its initial adoption. The Constitution, like most doc

For several years now we have been reading about the importance of embarking on a digital transformation journey and the value of speed and clarity when communicating with customers

As of April 9, 2020, more than 17 million Americans filed for unemployment benefits in a four-week span as a result of the unprecedented COVID-19 pandemic. In addition, small business loans and mortga

Will it be abandoned, or will addressing a few issues spur growth?