CCM’s Next Act
By Alan Burger
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
I Spent Millions on ECM Modernization Before I Knew There Was A Better Way
By Keith Schlosser
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
Tap Into the True Potential
By Naren Goel
Entities operating within the finance and accounting sector have been some of the most fervent adopters of automation technologies
Ready to Improve the Customer Experience? 
By Steve Diamond
Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone,

MHC announced it has strengthened its position in the Leaders quadrant of the 2026 SPARK Matrix™ for Customer Communications Management Report by QKS Group.Key Findings: CCM as a Connected, AI-Drive

2026 QKS SPARK Matrix for Customer Communication Management

Messagepoint announced that it has been positioned as a leader in the QKS SPARK Matrix™: Customer Communications Management (CCM) 2026. This marks the seventh consecutive year that Messagepoint has...

DCM Expands Intelligent Document Processing Capabilities with the Acquisition of Octacom

DCM announced the acquisition of Octacom, a trusted Canadian provider of intelligent document processing, digitization, automation, and business process outsourcing solutions.This marks an important s