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Cross-Border Data Transfers: GDPR Mechanisms to Look For
By Michael Walter
With the General Data Protection Regulation (GDPR) now the law of the land, many companies are realizing that they still have work to do to achieve compliance with the European Union’s expansive...

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Microsoft Sets Its Sights on the Enterprise with 5 Major Announcements from Ignite 2018
At Microsoft Ignite 2018, a reported crowd of 26,000 attendees converged in Orlando, Florida to hear the latest updates from the Redmond-based tech giant, and Microsoft was ready to deliver with five major...
PeopleDoc Acquisition by Ultimate Software Points to a New Trend in ECM
In late July, cloud tech provider Ultimate Software announced they had closed a $300 million deal to buy French startup PeopleDoc, creators of a cloud-based platform for delivering human resources (HR)...
$25 Million Investment in Glassbox Fueling Growth in Web and Mobile Experiences
Customer management technology firm Glassbox announced the closing of a $25 million round of financing, late last week. This investment by Updata Partners, a Washington, DC-based growth equity firm focused...

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Magazine

COVER STORY
The ECM Marketplace: 2018 State of the Industry
By Alan Pelz-Sharpe

These days, all the talk is about how enterprise content management (ECM) is (to quote Gartner) “dead, kaput, finite, an ex-market name.” So, the question is, “Is there an ECM marketplace still?”
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By Topic

DOCUMENT CAPTURE  

3 Ways to Become a Digital Transformation Powerhouse
Machine Learning vs. Traditional Automation in Document Processing
The Digitization Project: Just Scan Everything?

CUSTOMER EXPERIENCE  

What Is Touchpoint Management Software, and How Does It Improve the Customer Journey?
How to Make Customer Experience a Success with SharePoint
These Are the Industry KPIs to Look For

DATA/DOCUMENT SECURITY  

Information Security Means Guarding What You Say Too
CEOs Care About Privacy and Information Security, and You Should Too
What's the Difference Between Structured and Unstructured Data?

DOCUMENT DESIGN  

Automating Document Design for Multiple Channels
Why Mobile-Responsive Solutions Are Critical for Digital Transaction Management
Effective Document Design Integrates Both Style and Substance

COMPLIANCE/E-DISCOVERY  

The Path to Document Accessibility
5 Reasons to Consider a SaaS Solution for IG
COSO Enterprise Risk Management: What It Means

CUSTOMER COMMUNICATIONS MANAGEMENT (CCM)  

Technology Is Changing What CCM Looks Like
The Top Communication Trends for 2018
GMC Software and OpenText Top Gartner's Magic Quadrant for CCM, and New Leaders Emerge

BUSINESS/FORMS PROCESS MANAGEMENT  

Automating Returned Mail with RPA
Is It Time for a Chief Process Officer?
Adobe, Microsoft and IBM Are Changing the E-Forms Market: What You Need to Know

OMNI-CHANNEL DELIVERY  

The Key to Going Paperless: A Better Digital Experience
Outsourcing Print: Smooth Sailing or Stormy Seas?
Why Your Competitors Are Outsourcing the Print Shop

ENTERPRISE CONTENT MANAGEMENT (ECM)  

Hello, Managing Documents Still Matters
Enterprise Content Management: Watch for These Disruptors
How to Hire a Document Management Consultant

INFORMATION MANAGEMENT/GOVERNANCE  

Shades of Information Management: Back to the Basics
Measuring the Maturity for Document Strategies 2017
Cleaning Up Your Shared Drives: Begin with the Decision Tree

MARKETING/ PERSONALIZATION  

Big Data Is Turning the Spotlight on This Key Executive
Gain the Advantage: The Power of Personalization
Even Digital-Savvy Millennials Respond to Direct Mail

RECORDS MANAGEMENT/RECOVERY  

The Document Life Cycle Road to Digital Preservation and Archiving
Classification: Foundational Elements of Content Lifecycle Management
The 5 Steps to Starting a Records Management Program

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