Top Article  

6 Reasons CCM Budget
6 Reasons Why Your Customer Communication Program Isn't Getting Funded in 2019
By Scott Draeger
While our enterprise budgets for 2019 might be on track, it’s important to look at the projects that often don’t make the annual plan year after year. Customer communication management (CCM)...

News

OpenText Buys eDiscovery Provider Catalyst for $75 Million
Flexing its muscle in the legal technology space, OpenText announced the acquisition of Denver-based firm Catalyst Repository Systems, Inc. for an estimated $75 million in cash. Founded in 2000, Catalyst’s...
Ephesoft Launches New Hybrid Cloud Capture Service with Cloud HyperExtender
Showing the gaining traction of hybrid cloud infrastructures, open source document capture provider Ephesoft launched its new hybrid capture microservice, Cloud HyperExtender. As a plugin for their document...
Nuxeo Builds Strengthened AI Framework with LTS 2019
This past week, content services provider Nuxeo unveiled a slew of enhanced features to their cloud-native, low-code platform. This latest edition, billed as LTS 2019, introduces an increased focus on...

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Forrester Says Customer Communications Management Will Improve Digital Adoption in 2019
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2019 Automation Survey: The Path to Digital Transformation
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Calculating the True Cost of Your Customer Communication Strategy
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Integration Is the New Normal in 2019

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Magazine

COVER STORY
Customer Communications Management in 2019: What to Expect in the New Year
By Kaspar Roos

With 2018 behind us, it’s that time of year when we reflect on the past developments that took place in our industry and to speculate on the technology innovations yet to come.
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By Topic

DOCUMENT CAPTURE  

3 Ways to Become a Digital Transformation Powerhouse
Machine Learning vs. Traditional Automation in Document Processing
The Digitization Project: Just Scan Everything?

CUSTOMER EXPERIENCE  

What Is Touchpoint Management Software, and How Does It Improve the Customer Journey?
How to Make Customer Experience a Success with SharePoint
These Are the Industry KPIs to Look For

DATA/DOCUMENT SECURITY  

Information Security Means Guarding What You Say Too
CEOs Care About Privacy and Information Security, and You Should Too
What's the Difference Between Structured and Unstructured Data?

DOCUMENT DESIGN  

Automating Document Design for Multiple Channels
Why Mobile-Responsive Solutions Are Critical for Digital Transaction Management
Effective Document Design Integrates Both Style and Substance

COMPLIANCE/E-DISCOVERY  

The Path to Document Accessibility
5 Reasons to Consider a SaaS Solution for IG
COSO Enterprise Risk Management: What It Means

CUSTOMER COMMUNICATIONS MANAGEMENT (CCM)  

Technology Is Changing What CCM Looks Like
The Top Communication Trends for 2018
GMC Software and OpenText Top Gartner's Magic Quadrant for CCM, and New Leaders Emerge

BUSINESS/FORMS PROCESS MANAGEMENT  

Automating Returned Mail with RPA
Is It Time for a Chief Process Officer?
Adobe, Microsoft and IBM Are Changing the E-Forms Market: What You Need to Know

OMNI-CHANNEL DELIVERY  

The Key to Going Paperless: A Better Digital Experience
Outsourcing Print: Smooth Sailing or Stormy Seas?
Why Your Competitors Are Outsourcing the Print Shop

ENTERPRISE CONTENT MANAGEMENT (ECM)  

Hello, Managing Documents Still Matters
Enterprise Content Management: Watch for These Disruptors
How to Hire a Document Management Consultant

INFORMATION MANAGEMENT/GOVERNANCE  

Shades of Information Management: Back to the Basics
Measuring the Maturity for Document Strategies 2017
Cleaning Up Your Shared Drives: Begin with the Decision Tree

MARKETING/ PERSONALIZATION  

Big Data Is Turning the Spotlight on This Key Executive
Gain the Advantage: The Power of Personalization
Even Digital-Savvy Millennials Respond to Direct Mail

RECORDS MANAGEMENT/RECOVERY  

The Document Life Cycle Road to Digital Preservation and Archiving
Classification: Foundational Elements of Content Lifecycle Management
The 5 Steps to Starting a Records Management Program

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