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Making the Case for Customer Communications

How to Make the Case for More Intelligent Customer Communications

By Patrick Kehoe

Just how valuable is the customer experience (CX) to the bottom line? Will it help you retain customers and outpace your competition? The answer, of course, is a resounding, “Yes.” For every...

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Neopost Looks to Evolve, Changes Name to Quadient to Focus on Customer Experiences

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How to Make the Case for More Intelligent Customer Communications

OpenText Strengthens Its Cloud Security Portfolio with Acquisition of Carbonite

OpenText expands the breadth of its cloud security offerings with its announcement on November 11, 2019 to acquire Carbonite, Inc., a provider of cloud-based data backup and protection services. The purchase...

Neopost Looks to Evolve, Changes Name to Quadient to Focus on Customer Experiences

As September drew to a close, Neopost, one of the most historic brands in the mailing and document solutions industry, announced plans to realign their 90-year-old corporate identity under Quadient, focusing...

Kodak Alaris Drives Capture to the Edge with New Network Scanning Solutions

Targeting the edge of the organization, Kodak Alaris unveiled two network-connected scanning solutions this week with the introduction of the Alaris INfuse Smart Connected Scanning Solution and the Kodak

Who Is Using Paper-Based Faxing

Who on Earth Is Using Paper-Based Faxing in the Enterprise? The Answer Might Surprise You

Dropbox Work Spaces

Dropbox Launches Spaces, Reinvents Itself with Intelligent Team Workspaces

Omni-Channel Dream Team

How to Assemble Your Omni-Channel Dream Team

Citizen Development

Citizen Development of Apps Is Going to Happen: Will IT Help or Will It Happen in the Shadows?

Do Chatbots Really Improve Customer Purchases

Man or Machine: Do Chatbots Really Improve Customer Purchases?

5 Keys to Digital Innovation in 2020

Here Are the Top 5 Keys for Digital Innovation in 2020

Future of Blockchain

Why the Future of Enterprise Blockchain Is in Applications

ROI of Your CCM System

6 Ways to Track ROI for Your CCM System Over Time

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Robotics: Advancing the State of Automation

By Mike Spang

Is the idea behind "big data" really just hype? While there is an enormous amount of data available, it first needs to be understood before it can be useful. As of late, robotic process automation (RPA) is often cited as a solution to help understand, move, and process such data. Although RPA has been around in its primitive form for more than a decade, we are still in the early days of automation.

Why You Need an Enterprise Automation Strategy

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DOCUMENT CAPTURE

Kofax Bets Big on New Intelligent Automation Platf

Kofax Bets Big on New Intelligent Automation Platform

Robotics: Advancing the State of Automation

5 Steps to Master Inbound Information

CUSTOMER EXPERIENCE

Digital Experience Platform

Here's the Secret to the Mythical Digital Experience Platform

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DATA/DOCUMENT SECURITY

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7 Ways to Prepare Data for an Information Governance Strategy

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DOCUMENT DESIGN

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Designing for the Omni-Channel Era: 4 Questions to Ask

Quadient Brings Omni-Channel Dominance to the Digital Experience with Inspire R12

How to Implement Mobile-First Design for Your Digital Communications

OMNI-CHANNEL DELIVERY

Gartner Reports Consumers Are Underwhelmed by Digi

Gartner Reports Consumers Are Underwhelmed by Digital Experiences

Informed Delivery: What Is It, and Is It for Me?

Digital Mailboxes: Is There Real Demand?

COMPLIANCE/E-DISCOVERY

Why a Quick Fix to Compliance is Hurting Your CX S

Why the Quick Fix to Your Compliance Woes Is Hurting Your Customer Experience Strategy

What IT Leaders Need to Know About the Cloud and Data Privacy in 2019

7 Document Management Solutions for Regulatory Compliance

BUSINESS PROCESS/FORMS MANAGEMENT

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Why You Need an Enterprise Automation Strategy

10 Processes Primed for Robotic Process Automation

How to Reduce Your Forms Inventory: A Rationalization Framework

INFORMATION MANAGEMENT

3 Information Management Trends

3 Information Management Trends You Can't Afford to Miss

Here's Why You Need Explainable AI

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CUSTOMER COMMUNICATIONS (CCM)

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Finding the Right Digital Transformation Lens for Your CCM Project

Forrester Says Customer Communications Management Will Improve Digital Adoption in 2019

Customer Communications Management in 2019

RECORDS MANAGEMENT/RECOVERY

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The Document Life Cycle Road to Digital Preservation and Archiving

Classification: Foundational Elements of Content Lifecycle Management

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ENTERPRISE CONTENT MANAGEMENT (ECM)

SharePoint Framework

5 Ways to Use the SharePoint Framework

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MARKETING/ PERSONALIZATION

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What Is Intelligent Orchestration?

Hey Marketers, Customer Communications Are About Consumer Outcomes

Avoid These Social Media Fails: How Analytics Feed Consistent Messaging

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Part 1: Conversation with OpenText: Overcoming Channel Fragmentation for Seamless Experiences

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Part 2: Conversation with Nuxeo: Can We Ever Overcome Information Silos?

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Part 3: Conversation with Nuxeo - Connecting Information Management to Customer Experiences

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