Top Article  

CCM Is About Outcomes
Hey Marketers, Customer Communications Are About Consumer Outcomes
By Scott Draeger
Every year, we post our list of the top communication trends expected to make the biggest impact on the industry. I think it's important to hold myself accountable for the predictions we've set—sometimes...

News

PeopleDoc Acquisition by Ultimate Software Points to a New Trend in ECM
In late July, cloud tech provider Ultimate Software announced they had closed a $300 million deal to buy French startup PeopleDoc, creators of a cloud-based platform for delivering human resources (HR)...
$25 Million Investment in Glassbox Fueling Growth in Web and Mobile Experiences
Customer management technology firm Glassbox announced the closing of a $25 million round of financing, late last week. This investment by Updata Partners, a Washington, DC-based growth equity firm focused...
Alaris Offers New Software Subscription and Professional Services Capabilities
Alaris has announced several new purchasing options for its information capture solutions. More specifically, customers can now opt to buy one-year subscriptions of Alaris Capture Pro Software and Alaris...

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Magazine

COVER STORY
 

Blockchain, AI & Cloud: 3 Technologies That Dominated DSF ’18 

By Richard Rosen

The DOCUMENT Strategy Forum (DSF) just keeps getting better every year. In Boston, the energy was apparent at the event, the vendor exhibits had some new faces, and we heard about some future technologies that will affect back-office operations in a big way. This year, three major themes flowed throughout the conference: blockchain, artificial intelligence (AI), and cloud...
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By Topic

DOCUMENT CAPTURE  

3 Ways to Become a Digital Transformation Powerhouse
Machine Learning vs. Traditional Automation in Document Processing
The Digitization Project: Just Scan Everything?

CUSTOMER EXPERIENCE  

What Is Touchpoint Management Software, and How Does It Improve the Customer Journey?
How to Make Customer Experience a Success with SharePoint
These Are the Industry KPIs to Look For

DATA/DOCUMENT SECURITY  

Information Security Means Guarding What You Say Too
CEOs Care About Privacy and Information Security, and You Should Too
What's the Difference Between Structured and Unstructured Data?

DOCUMENT DESIGN  

Automating Document Design for Multiple Channels
Why Mobile-Responsive Solutions Are Critical for Digital Transaction Management
Effective Document Design Integrates Both Style and Substance

COMPLIANCE/E-DISCOVERY  

The Path to Document Accessibility
5 Reasons to Consider a SaaS Solution for IG
COSO Enterprise Risk Management: What It Means

CUSTOMER COMMUNICATIONS MANAGEMENT (CCM)  

Technology Is Changing What CCM Looks Like
The Top Communication Trends for 2018
GMC Software and OpenText Top Gartner's Magic Quadrant for CCM, and New Leaders Emerge

BUSINESS/FORMS PROCESS MANAGEMENT  

Automating Returned Mail with RPA
Is It Time for a Chief Process Officer?
Adobe, Microsoft and IBM Are Changing the E-Forms Market: What You Need to Know

OMNI-CHANNEL DELIVERY  

The Key to Going Paperless: A Better Digital Experience
Outsourcing Print: Smooth Sailing or Stormy Seas?
Why Your Competitors Are Outsourcing the Print Shop

ENTERPRISE CONTENT MANAGEMENT (ECM)  

Hello, Managing Documents Still Matters
Enterprise Content Management: Watch for These Disruptors
How to Hire a Document Management Consultant

INFORMATION MANAGEMENT/GOVERNANCE  

Shades of Information Management: Back to the Basics
Measuring the Maturity for Document Strategies 2017
Cleaning Up Your Shared Drives: Begin with the Decision Tree

MARKETING/ PERSONALIZATION  

Big Data Is Turning the Spotlight on This Key Executive
Gain the Advantage: The Power of Personalization
Even Digital-Savvy Millennials Respond to Direct Mail

RECORDS MANAGEMENT/RECOVERY  

The Document Life Cycle Road to Digital Preservation and Archiving
Classification: Foundational Elements of Content Lifecycle Management
The 5 Steps to Starting a Records Management Program

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