With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction... View More

The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne

Customer expectations are undergoing a significant transformation because of advancing technologies, changing behaviors and evolving business practices... View More

SMA Technologies announced the acquisition of Encapture, an intelligent document processing and image lifecycle management company that enhances SMA’s automation solutions for financial institutions

QKS Group has named Cortical.io as a strong contender in their 2024 SPARK Matrix™ analysis of Intelligent Document Processing (IDP) marke. The QKS Group SPARK Matrix™ evaluates vendors based... View More

One half of all enterprises will use integrated intelligent automation technologies to optimize digital efficiencies by 2026, say analysts with Information Services Group (ISG) (Nasdaq: III), a leadin

A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations... View More

MHC announced the availability of AI Assist—a suite of new AI capabilities to advance their solutions, beginning with their MHC EngageCX customer communications management (CCM) platform.With t... View More

Kodak Alaris has announced the integration of generative AI with its award-winning Intelligent Document Processing (IDP) software, KODAK Info Input Solution. This new capability makes it easy for orga

Crawford Technologies announced President and CEO Ernie Crawford, will deliver the Platinum Partner keynote session, "Best Practices for Inclusion in Constituent Communications" at... View More

The potential of generative AI to positively impact how we work and live is massive... View More

SER is proud to announce its recognition as a Leader in the IDC MarketScape: Worldwide Intelligent Content Services 2024 Vendor Assessment.Based on customer interviews and comprehensive evaluation cri

Quadient, a global automation platform powering secure and sustainable business connections, announced a large U.S. federal government agency has awarded Quadient a contract worth nearly $1 million fo

FIS® has launched its Digital Trading Storefront, an innovative new platform that enables banks, brokers, market makers and fund managers to offer their customers a differentiated cross-asset... View More

You may wonder why an old content management guy is writing about generative AI and LLMs... View More

Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers... View More

Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue... View More

Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, reinforces its commitment to empowering individuals with disabilities wi

Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, announces it has received a Net Promoter ScoreSM (NPS®) of +81... View More

As the pace of business becomes more frantic, companies are working harder than ever to manage and secure their business information. Many are falling behind.Digitech Systems announced the availabilit