The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI

Messagepoint has announced MARCIEAssure™, a new AI-powered quality assurance solution designed to dramatically reduce the time, effort, and risk associated with preparing Medicare Advantage Annual... View More

As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok... View More

MHC announced the appointment of Chris Hartigan as Chief Executive Officer, effective February 17, 2026. To lead the next phase in MHC’s growth, Chris brings extensive leadership experience in Custo

MHC is the first to respond to the growing customer need for a more efficient approach to applying accessibility requirements to high-volume customer communications. Guided by customer input, MHC embedded... View More

Customer experience (CX) has become a critical driver of growth, retention, and differentiation, yet many organizations struggle to translate CX strategy into consistent execution. According to new fi

IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR... View More

OPEX® Corporation has announced the launch of its Velo™ Series powered by InoTec, a new class of premium desktop and free standing high production scanners... View More

The modern workplace is being redefined by generative AI. Tools such as Microsoft 365 Copilot, ChatGPT, Claude and Perplexity are no longer experimental novelties, they are everyday assistants shaping

Doxim® is thrilled to announce the recent expansion of its utility payments team with the strategic hiring of industry-leading executives and talent. This development reflects the growing need f... View More

Solimar Systems, Inc. announced that Express A/S, a Copenhagen-based print service bureau specializing in high-volume transactional communications, has achieved significant operational improvements an

Crawford Technologies announces that its 2025 top-line revenue rose to the highest level in the company’s 30-year history. The company achieved 9% year-over-year growth during its fiscal year endin

The future of customer experience will be defined not by any single system, but by the interoperability between them... View More

SER Group today announced it has changed its brand name to “Doxis”, uniting the company under the same brand as its flagship Intelligent Content Automation platform and solutions. The rebrand... View More

Crawford Technologies is celebrating its 30th anniversary. Founded in 1995, Crawford Technologies has grown into a highly respected global organization with an impressive list of 2,000 customers on si

Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand... View More

AODocs announced the SAP integration certification of its platform for SAP® Cloud ERP (S/4HANA®)... View More

Hyland, the pioneer of the Content Innovation Cloud™ has been awarded IDC's 2025 Customer Experience (CX) Award for Content and Experience Management Customer Satisfaction... View More

AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production... View More

Every message, whether a whispered story, a corporate statement or a customer email, is both risk and opportunity... View More