Genesys® announced Xperience 2025, the premier customer experience (CX) and AI event of the year, taking place Sept. 8–10, 2025, at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee. Xperience 2025 is where the Next Level of Experience comes into focus. During the event, thousands of business leaders will gain insights and practical guidance to explore what’s next in CX and how they can accelerate agentic AI orchestration to fuel growth, efficiency and customer loyalty.
Genesys chairman and CEO Tony Bates will open the event by detailing how the company’s vision for agentic AI and universal orchestration helps organizations deepen loyalty, increase lifetime value and accelerate revenue growth. Bates will set the stage for how AI is ushering in one of the most profound business transformations in history — enabling more effective, efficient and emotionally intelligent experiences for customers and employees.
Mainstage moments from Genesys leaders include:
- Chief product officer Olivier Jouve will spotlight the latest in Genesys Cloud™ AI innovation and share how the company is evolving experience orchestration for what’s next.
- Chief customer officer Scott Cravotta and senior vice president of customer engagement & advocacy Janelle Binder will be joined onstage by Genesys customers to share how they are operationalizing AI-Powered Experience Orchestration to drive loyalty and efficiency.
- Chief technology officer Glenn Nethercutt will explore how agentic AI is redefining CX through autonomy, reasoning and collaboration — and what guardrails enterprises need to lead with confidence.
Xperience 2025 will also provide insights directly from Genesys customers, including Carmax Inc., Emirates, Fanatics, Global Payments, IONOS, M&T Bank, Nationwide Insurance, Tiffany & Co., Virgin Atlantic, Voya Financial and more. Attendees will gain access to personalized content journeys, hands-on learning, expert consultations and an immersive expo experience.
Curated networking experiences, executive roundtables and focused peer discussions during the event are designed to foster strategic dialogue, surface best practices and spark actionable insights. Attendees will leave equipped with the knowledge and tools to meet rising consumer expectations, optimize performance and accelerate outcomes in an AI-powered future.
In addition to the broader event programming, Xperience 2025 will feature an exclusive Executive Perspectives track — convening senior CX and technology leaders for a day of peer networking and thought leadership. On September 9, participants will hear from renowned voices shaping the future of leadership and innovation, including Wharton professor Katy Milkman, AI policy pioneer Justine Cassell and longevity expert Dr. Peter Attia.
To explore the agenda and register for Xperience 2025, visit www.genesys.com/xperience.
