The End of IT-Dependent CCM
By Patrick Kehoe
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
Beyond AI: The Real Next Frontier in Customer Communications
By Liz Stephen and Mia Papanicolaou
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Beyond Bots
By Eric Riz
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
How IDP is Reshaping CCM: Transactional and Accessible Communications
By Ernie Crawford
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
Why Every Document Is Now a Touchpoint
By Gary Gregg
When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction

AODocs announced the SAP integration certification of its platform for SAP® Cloud ERP (S/4HANA®)

Driven by Customer Success: Hyland Recognized with the IDC 2025 Customer Satisfaction Award

Hyland, the pioneer of the Content Innovation Cloud™ has been awarded IDC's 2025 Customer Experience (CX) Award for Content and Experience Management Customer Satisfaction

Crawford Technologies and Madison Advisors Partner to Host Engagement-driven 2026 Industry Summit

Crawford Technologies announced it will host its seventh annual Industry Summit on April 8-9, 2026 in Orlando, Florida. New in 2026, Crawford Technologies will partner with Madison Advisors, a nationa