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ARCHIVED BROADCASTS

DIGITAL TRANSFORMATION & CCM: HOW INTELLIGENT CONTENT MANAGEMENT CAN BRING LEGACY CONTENT TO LIFE
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Content plays a crucial role in eliciting an emotional response from customers, which is essential to driving positive customer experiences. Yet, too often, as organizations pursue digital transformation strategies, they focus solely on the technical considerations surrounding the delivery channel and fail to invest appropriately in the transformation of their content.

In this webinar, Patrick will outline how to drive positive customer experiences by intelligently managing content for omni-channel communications. You’ll learn:
--How to rethink your content for the optimal omni-channel experience
--Key considerations when redesigning communications
--How to clean up the content sitting in your legacy CCM system
--How to drive brand and messaging consistency
--How to efficiently manage and reuse content across various delivery channels and communications

Join Patrick Kehoe, EVP of Product Management at Messagepoint, as he outlines the critical steps that organizations need to take in order to optimize content for hybrid communication models that span both print and new digital channels.

 
CONTENT AND PROCESS IN THE CLOUD: THE ART OF THE POSSIBLE
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Since the dawn of the distributed computing era, enterprises have been contending with the increasing growth of unstructured content and disparate processes.

This webinar is for enterprise architects, solution architects, and IT managers who are considering a move to the cloud.

Today’s computing landscape consists of enterprises that have rationalized and standardized their IT functions and are now looking for new ways to manage costs, increase user adoption, and modernize their platform. Organizations are moving to more agile and flexible solutions, while looking to the cloud as the next-generation platform.

Join Paul Hampton, Senior Director of Product Marketing, Alfresco, to hear how other organizations are successfully moving to the cloud and what the next five years has in store for this industry.

Transformational moments are now possible in record time. Join this webinar and watch how.

 
DOCUMENT STRATEGY 2020: REIMAGINING CUSTOMER JOURNEYS WITH NEXT-GEN CONTENT AUTOMATION
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Join Jim Lundy, Founder and CEO, Aragon Research & Neal Keene, EVP of Strategy and Partner Alliances, Intelledox, as they discuss trends and provide real-world advice on how companies are transforming the content-centric processes involved in customer acquisition, onboarding, and service.

By 2020, 65% of enterprises will have re-architected their core processes to bring even more automation to document creation and routing, according to Aragon. We’ll discuss why—and how—you need to update your strategy to keep pace.

We’ll take a deeper dive into real-life success stories showing how companies are digitally transforming legacy forms and CCM-related processes, speeding up and simplifying the customer’s roundtrip journey.

Learn how to:
--Update your content and workflow roadmap for 2020
--Measure the value of forms and content transformation projects
--Identify where to start and find quick wins

If you’re looking for ways to innovate, streamline interactions, and improve customer engagement, this webinar is a don’t miss.

 
ENHANCE THE CUSTOMER EXPERIENCE WITH CONTEXTUALIZED COMMUNICATIONS
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According to Gartner, by the end of 2018, three in every four customer communications will be contextualized and consumed in digital channels. Contextually relevant customer communications help to improve customer acquisition and retention. Yet, many organizations take a fragmented and, therefore, unproductive approach to customer communications and interactions.

Join us for this webinar on Thursday, March 29 at 2PM ET, where we will share insights on the innovations that digital leaders are deploying to ensure meaningful and relevant interactions with their customers.

During this webinar, we will also discuss how to convert digital touchpoints into active engagement opportunities, unlock new value by augmenting paper-based documents with digital and real-time communications, and include adjacent technologies, such as personalized interactive video and chatbots.