Jennifer Raml

JENNIFER RAML, Information Technology Manager at Acuity, a Mutual Insurance Company, is a strategic technology leader with over two decades of experience streamlining document workflows and customer communications in banking and P&C insurance industries. She has successfully led enterprise-wide CCM implementations and automation initiatives while building high-performing technical teams. Her expertise spans document strategy, business analysis, and process optimization, with a proven track record in modernizing customer communications. In addition, Jennifer is a member of the DOCUMENT STRATEGY Advisory Board.
CCM sideways
FEATURES
Why CCM Projects Go Sideways
BY Jennifer Raml
Oct. 8 2026
If you’re staring at a Gantt chart that’s slipped three quarters, a budget that’s doubled, or a migration that looked simple in the demo and turned into a two-year saga, take a breath....
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FEATURES
The Renewal Conversation Companies Are Already Losing
BY Jennifer Raml
Sept. 16 2026
Every year, somewhere in your organization, a contract comes up for renewal. Your team prepares. They benchmark pricing, sketch out alternatives on paper and walk into the negotiation expecting a reas
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FEATURES
Hybrid Test Data Strategies
BY Jennifer Raml
May 14 2026
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
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FEATURES
A Fundamental Shift
BY Jennifer Raml
May 22 2025
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting