Jennifer Raml

JENNIFER RAML, Information Technology Manager at Acuity, a Mutual Insurance Company, is a strategic technology leader with over two decades of experience streamlining document workflows and customer communications in banking and P&C insurance industries. She has successfully led enterprise-wide CCM implementations and automation initiatives while building high-performing technical teams. Her expertise spans document strategy, business analysis, and process optimization, with a proven track record in modernizing customer communications. In addition, Jennifer is a member of the DOCUMENT STRATEGY Advisory Board.

FEATURES

Hybrid Test Data Strategies

BY Jennifer Raml

May 14 2026

Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st

FEATURES

A Fundamental Shift

BY Jennifer Raml

May 22 2025

Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting

From Hyper-Personalization to Predictive Communications
By Eric Riz
For more than a decade, personalization has been the dominant narrative in customer experience. Organizations invested heavily in understanding their customers. They built data lakes. They deployed an
Digital Was the Easy Part...
By Liz Stephen and Mia Papanicolaou
We’re now in the experience economy, where customers measure companies by how easy, clear and effective it is to get something done
How to Make Channel-Agnostic Content a Reality in 2026
By Patrick Kehoe
In 2026, many organizations are still trying to meet modern expectations with yesterday's siloed content operating model. Until that changes, the gap between what customers expect and what organizations can deliver will continue to widen
Hybrid Test Data Strategies
By Jennifer Raml
Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
Forms That Fuel Growth
By Andrew Stevens
Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro

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