RPA
March 25 2020
One of the hottest buzzwords in business circles nowadays is robotic process automation (RPA)... View More
generic data
March 25 2020
For all the focus on data and its critical role in gaining a competitive edge, most organizations today still struggle to access and use it at scale... View More
Screen Shot 2020-03-23 at 1.39.19 PM
March 23 2020
Changing regulations are an ever-increasing challenge for financial services organizations. In fact, regulatory changes are now happening at a rate that is three times what it was in 2011... View More
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March 17 2020
There is an expression, “The only constant is change.” That certainly appears to be true in 2020, and especially so for communicators in almost every industry... View More
OpenText Exstream Previews New Web-Based Communica
March 5 2020
One might think that digital advances in technology have made it easy to push a button at one end of a customer communications management (CCM) system to create thousands of invoices, statements... View More
Mobile-Centric Design
Feb. 25 2020
Many reading this joined our industry when multichannel meant producing both print and putting PDFs on the web. We all had a lot of fun making communications look better. We added color... View More
830x539_Dave
Feb. 19 2020
There is a growing discussion among business organizations, regarding the challenge of defending information practices, emphasizing the need for updated governance and process documentation, stakehold
omnichannel
Feb. 12 2020
Despite the hard work toward achieving the goal of omnichannel communications, many enterprises continue to have difficulties bringing a true omnichannel communication strategy... View More
consulting-2204252_640
Feb. 5 2020
Is your organization involved in planning for or implementing digital workflow? To be successful, your organization will need to hire or train a workflow subject matter expert (SME)... View More
creative-internet-computer-display-2004161
Jan. 27 2020
Technology continues to change our world at an unprecedented rate. Artificial intelligence (AI) and machine learning (ML) are already transforming our lives and the way we work in significant... View More
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Jan. 20 2020
Studies we have conducted, as independent consultants, of thousands of enterprise and departmental processes find that 5% to 30%+ of the work performed is manual, duplicative, and unnecessary... View More
830x539_Marko
Jan. 15 2020
There’s a rumor that a new channel is on its way and it will likely spawn several prominent new social networks, interaction types and other innovations. Will your company and your team be rea... View More
artificial-intelligence-3382507__480
Jan. 8 2020
The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point... View More
DOCUMENT Strategy Most-Read Stories of 2019
Jan. 8 2020
In 2019, news about the latest acquisitions, continued market consolidation, and maturing technology capabilities (like robotic process automation, artificial intelligence, cloud, and intelligent automation)... View More
Top 10 Technology Trends for 2020
Jan. 8 2020
2019 was a year in which we saw robotic process automation, artificial intelligence (AI), low-code architectures, and conversational interfaces firmly take root within the enterprise. Leaders moved from... View More
Information Governance Across the Electronic Docum
Dec. 10 2019
While understanding the five stages of the electronic document life cycle is vital, creating governance policies and practices are just as important to ensure consistency, security, findability, and defensibility... View More
Content Services Vision for 2020 and Beyond
Dec. 10 2019
Throughout the history of image management, enterprise content management (ECM), and now ... View More
CX and Privacy
Dec. 10 2019
Privacy management can be a massive elephant in the room when it comes to customer experience. Consumer tech companies, such as Amazon and Netflix, have elevated customer experience expectations to the... View More
Robotic Process Automation- A Bridge to AI in the
Dec. 10 2019
Robotic process automation (RPA) is Dilbert’s dream come true. As a cubicle dweller, imagine having your own personal digital assistant that takes care of the repetitive and boring bits of your job.... View More
830x539_Scott
Dec. 10 2019
Over the past decade, the customer communications management (CCM) industry has been witness to some major acquisitions of key market leaders, with several of them touting a new business market share in... View More