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Organizations are fundamentally dependent on document creation for their operations... View More

Batch processing is crucial for capture systems. It swiftly and accurately handles large data volumes, removing bottlenecks. However, efficient batch processing isn’t easy. It needs the proper found

In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise... View More

In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience. Unfortunately, many organizations are bogged down

In the transactional print world, there is a change happening, but nobody is talking about it... View More

Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge... View More

With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction... View More

The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne

Customer expectations are undergoing a significant transformation because of advancing technologies, changing behaviors and evolving business practices... View More

A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations... View More

The potential of generative AI to positively impact how we work and live is massive... View More

You may wonder why an old content management guy is writing about generative AI and LLMs... View More

Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers... View More

Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue... View More

Today, executives are excited about the promise of artificial intelligence (AI) to help their businesses grow and innovate, potentially transforming every part of work, delighting customers with new e

Personalization is the core of what we do in CCM, and we do this on a scale that still requires specialized software that cannot be replaced by marketing or office editing tools. The number of persona

In today's fast-paced business environment, the future of efficiency and productivity is automation... View More

With millennials set to make up 75% of the global workforce by 2025, we wanted to break down how perspectives are shifting. Here are the four most important takeaways from this year’s survey... View More

Customer Experience (CX) is not a new concept. It’s been around long enough for some analysts to predict that Customer Experience is “out” and Customer Effort (CE) is “in”... View More

Document fraud is an age-old problem that is becoming more complicated as technology becomes more sophisticated... View More