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You’ve been pivoting without stopping. You’ve thought you arrived at a “new normal” three times in two years. You’ve been introduced to new colleagues that need new integrations.... View More

Over the past few years, COVID-19 has impacted almost everything we do, from avoiding in-person banking and shopping in retail stores to conducting meetings through Zoom and Teams to doing more... View More

Mergers, acquisitions, integrations, divestitures. Any big business decision comes with equally big changes. Going through the process of a merger or acquisition is a stressful and uncertain time... View More

Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist, for example, as do the drafts leading up to its initial adoption. The Constitution, like most documents... View More

Today’s organizations are tasked with identifying new ways to create a more productive and streamlined workforce. Workflow automation has emerged as a legitimate solution, eliminating human errors... View More

So much about DSF ’22 made it a positive event. The first being that it was an in-person conference. DSF ’22 was one of the first to exit the virtual world and gamble that an in-person event... View More

This pandemic has taught us to rethink how we accomplish basic and fundamental activities, like dining, socializing, shopping, learning and yes, even working... View More

Imagine that you walk into your corporate office in the morning, turn on your computer, log-in to your workspace, and it greets you and presents your next priority task for the day... View More

Even though industry analysts feel the need to label and sort enterprise technologies into neat silos, this practice has always been of limited value — as it often makes navigating a buyer toward... View More

If a survey were performed on a group of random business people asking what they think of when they hear the words "project manager," it is very likely that a majority of them would say things like, "task... View More

For all the changes we have had to make recently, I am suggesting one more. It is time to change how we create and manage customer communications. Seriously, it is time.There is an entire generation o

Just about everything’s been on pause since March 2020 and things have been “unpausing” bit by bit since the beginning of 2022... View More

What is Intelligent Document Processing? Many organizational processes are still dominated by paperwork. Even if most documents are now digitized, manual analysis of their content remains the rule... View More

Many businesses are still adapting their information management strategies to account for document sharing, anywhere-anytime access and data security... View More

To me, the road to the future looks like a winding road through the front windshield, but it seems to appear as a straight path from the rearview mirror. As we consider the future of omnichannel custo

Your business must know how to safeguard these critical assets adequately... View More

Usually, I write predictions for the industry at the start of each year, but let’s try something different. Let’s talk about your predictions and how you will measure your 2022 plan against... View More

Many of today’s business owners are using AI tech to help improve customer experience. Here are some ways where you can use AI to leave a lasting impression.Create Better Targeted AdsNo one would... View More

Digital transformation is impossible unless you understand your business processes. Poorly designed or outdated business processes cost organizations money — in lost customers, missed opportunities

The effort and expense necessary to unify customer communications systems is easily underestimated. Most companies don’t have a document system. They have many of them!... View More