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Let’s look at the lessons of 2020 and turn those into 2021 budget items... View More

The first half of 2020 has been a wake-up call for many companies, requiring them to adapt to new business conditions at a moment’s notice. While the outdated, manual way of processing documents... View More

Over the years, while customer communications management (CCM) systems continued to expand with new features and capabilities that enhanced the customer experience, security was not always at the top... View More

IDC has predicted that by 2024, artificial intelligence (AI) will be integral to every part of the business. There’s no doubt it is already having an impact in the workplace. From simplifying and... View More

Hitting unsubscribe is easy. We’ve all done it. It’s easy because the law requires it to be easy (and nobody likes paying fines). It’s also a best practice to make unsubscribing to emails... View More

As organizations become more digital -- thanks in large part to COVID-19 -- they must identify how to best respond to customers appropriately, quickly and via preferred channels... View More

A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered exciting intelligence on the radical changes transforming the Customer Communications Management

Simply put, the expectations of customers are increasing at a rate that will not afford us the luxury of inside out thinking anymore... View More

Companies that provide CCM solutions are carrying on routinely in most segments... View More

With customer communications being a key lifeline of your business, an automated, modern CCM system can be critical to your continued success... View More

With the start of a new decade, it seems like an appropriate time to look at some of the current CCM trends... View More

For several years now we have been reading about the importance of embarking on a digital transformation journey and the value of speed and clarity when communicating with customers... View More

Consider the type of communications sent, the channels used and the consistency of the communications sent during this crisis... View More

Will it be abandoned, or will addressing a few issues spur growth?... View More

The COVID-19 pandemic has dramatically impacted nearly every aspect of daily life for everyone around the world. What hasn’t changed is the need for businesses to continue to support their customers

In this installment, Ernie Crawford of Crawford Technologies answers questions about industry trends in the current climate... View More

As of April 9, 2020, more than 17 million Americans filed for unemployment benefits in a four-week span as a result of the unprecedented COVID-19 pandemic. In addition, small business loans and mortga

One of the hottest buzzwords in business circles nowadays is robotic process automation (RPA)... View More

For all the focus on data and its critical role in gaining a competitive edge, most organizations today still struggle to access and use it at scale... View More

Changing regulations are an ever-increasing challenge for financial services organizations. In fact, regulatory changes are now happening at a rate that is three times what it was in 2011... View More