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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer ExperienceMarty Pavlik
Marty Pavlik (mpavlik@doculabs.com) is Practice Lead for Doculabs (www.doculabs.com). He helps clients put in place complex digital business transformation initiatives involving leading technologies.
BY Marty Pavlik
Dec. 12 2023
It’s impossible to read a business or IT-related publication these days and not read about “digital transformation.” It’s EVERYWHERE, but what does it really mean?
BY Marty Pavlik
Feb. 21 2022
Digital transformation is impossible unless you understand your business processes. Poorly designed or outdated business processes cost organizations money — in lost customers, missed opportunities
Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in- How much do I owe? How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills.
If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
By Gary GreggWhen I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
