Patrick Kehoe

Patrick Kehoe is Executive Vice President of Product Management for Messagepoint, Inc., an AI-powered customer communications management solution that automates and simplifies the process of migrating, optimizing, authoring, and managing complex customer communications for non-technical (business) users. Patrick has more than 25 years of experience delivering business solutions for document processing, customer communications, and content management. Prior to joining Messagepoint, he held the position of Worldwide Head of OpenText Exstream.

GettyImages-1210185740 copy
FEATURES
Going Headless: A More Agile Approach to CCM
BY Patrick Kehoe
March 27 2024
It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery...
Screenshot 2024-01-23 at 1.05.35 PM
FEATURES
The Impact of AI-powered Content Management
BY Patrick Kehoe
Jan. 23 2024
In the current business landscape, those who create and manage customer communications are faced with a unique set of challenges. On top of delivering important information in a way that reflects your
GettyImages-1355569095
FEATURES
Making Your Digital Vision a Reality
BY Patrick Kehoe
June 27 2023
Ask a twentysomething if they pay all their bills online and they’ll respond: Is there another way to pay? For a typical 25-year-old, the digital world and real world are intertwined. Born between...
GettyImages-1322205588
FEATURES
A Next-Generation Approach
BY Patrick Kehoe
March 16 2023
Whether we like it or not, we live in an omnichannel world. What is good about that, is it provides broader opportunities for communications to conveniently reach customers. In theory, this sounds gre
GettyImages-1292418383
FEATURES
Digital Experience Is the Way of the Future
BY Patrick Kehoe
March 10 2023
The push to digital experiences will continue to grow as digital-savvy consumers demand that communications, invoices and, in general, customer service be available to them via their phones. That brin
GettyImages-962093578
FEATURES
Changing the Approach to Customer Communications
BY Patrick Kehoe
July 22 2022
It is impossible to witness the changes in business over the past few years without recognizing the need for a communications strategy that reaches beyond the document-centric one we know
Screen Shot 2022-05-25 at 11.24.46 AM
FEATURES
Connecting with Customers in the New Normal
BY Patrick Kehoe
May 25 2022
Over the past few years, COVID-19 has impacted almost everything we do, from avoiding in-person banking and shopping in retail stores to conducting meetings through Zoom and Teams to doing more
farewell-g80f3c18b7_1280
FEATURES
It’s Time to Say Goodbye…
BY Patrick Kehoe
April 4 2022
For all the changes we have had to make recently, I am suggesting one more. It is time to change how we create and manage customer communications. Seriously, it is time.There is an entire generation o
wlan-2088659_1280
FEATURES
Kick Your Digital Servicing Communications Up a Notch
BY Patrick Kehoe
April 27 2021
Approximately two decades ago, document professionals began to look at routine documents, such as monthly invoices or statements, more closely and recognized the blank white space on the page was valu
generic reset
FEATURES
Reset Your Communications Processes for a Less Stressful 2021
BY Patrick Kehoe
Jan. 7 2021
Take this opportunity to look at your communication processes, evaluate what was working and what wasn’t and set a new direction
generic-partner
FEATURES
Finding the Right Partner for Your Customer Communications Transformation
BY Patrick Kehoe
Nov. 13 2020
In the broadest sense, “transformation” means retiring manual, legacy business processes & systems and replacing them with a reimagined, more efficient and effective process and modern tech...
generic_AI
FEATURES
AI Reduces the Pain of Upgrading to a Modern CCM System
BY Patrick Kehoe
June 4 2020
With customer communications being a key lifeline of your business, an automated, modern CCM system can be critical to your continued success
generic
FEATURES
Plan for the Best but Be Ready for the Unexpected
BY Patrick Kehoe
May 18 2020
For several years now we have been reading about the importance of embarking on a digital transformation journey and the value of speed and clarity when communicating with customers
Screen Shot 2020-03-23 at 1.39.19 PM
FEATURES
Four Tips for Successfully Accelerating Regulatory Disclosure Updates
BY Patrick Kehoe
March 23 2020
Changing regulations are an ever-increasing challenge for financial services organizations. In fact, regulatory changes are now happening at a rate that is three times what it was in 2011
Making the Case for Customer Communications
November 2019
How to Make the Case for More Intelligent Customer Communications
BY Patrick Kehoe
Nov. 10 2019
Just how valuable is the customer experience (CX) to the bottom line? Will it help you retain customers and outpace your competition? The answer, of course, is a resounding, “Yes.” For every...
4 Steps for Better Content for CX
March 2019
4 Steps to Deliver Better Content for Improved Customer Experiences
BY Patrick Kehoe
March 11 2019
Many who read this publication are well aware of how complex it is to produce and manage certain types of customer communications. For example, take a look at a basic piece of correspondence. Just one...
Salesforce and CCM
September 2018
Why You Should Integrate Your Salesforce CRM with Customer Communications Management
BY Patrick Kehoe
Sept. 19 2018
Salesforce has become one of the leading customer relationship management (CRM) apps available today. It's probably best known for its capacity to store customer and prospect information, centralize data,...
Customer-Centricity
March 2018
What's the Secret Weapon Behind Customer-Centricity?
BY Patrick Kehoe
March 13 2018
Over the past few years, there has been a great deal of discussion around transforming the organization to be truly customer-centric in everything that it does. This charge toward customer-centricity has...
Your Communications Inventory
January 2017
Your Communications Inventory Is Key to Consistent Customer Experiences
BY Patrick Kehoe
Jan. 4 2018
In my last article, I discussed how clear and concise customer communications can dramatically improve your organization's customer experience (CX). Clarity is important. However, another critical aspect...
Clear Communications
October 2017
Where Is the Power in Clear Communications?
BY Patrick Kehoe
Oct. 2 2017
Recent research by Forrester examined the impact that clear communications had on customer experience (CX) scores for organizations in a number of industries. It may come as no surprise that the results...
1 2 Next »
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • Screenshot 2024-10-24 at 9.22.49 AM
    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue