BY Connie Moore
Nov. 21 2019
As the calendar winds down for the year, everyone’s focus is turning to what 2020 will bring. There's one thing that’s definite though—digital transformation will remain on virtually... View More
BY Dave Smith
Nov. 19 2019
As a collaboration analyst, one of the most frequently asked questions I get from organizations is, "What apps or tools should we be evaluating?" I always respond with a follow-up question, "Well, what... View More
Nov. 10 2019
Just how valuable is the customer experience (CX) to the bottom line? Will it help you retain customers and outpace your competition? The answer, of course, is a resounding, “Yes.” For every... View More
- By Gina ArmadaA seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
By Atif KhanThe potential of generative AI to positively impact how we work and live is massive- By John ManciniYou may wonder why an old content management guy is writing about generative AI and LLMs
- Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
- By Atif KhanEditor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue
