Connie Moore

Connie Moore is the Vice President and Principal Analyst at Deep Analysis, a research advisory firm focused on emerging technologies. Connie is a widely recognized and respected analyst throughout the world for her groundbreaking research in business process management and information management. Her research encompasses business transformation, process management, customer experience management, information management, and organizational change management. Previously, she led the business process and content/collaboration research teams at Forrester for over 20 years. She also received the highly coveted Marvin L. Manheim Award from the Workflow and Reengineering Association (WARIA).
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Jan. 12 2023
Global supply chains have largely been ignored by content and process technology vendors. Despite strategic investments in supply chain management (SCM) software, companies still rely heavily on hard
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Feb. 2 2021
The long-overdue RPA market consolidation takes off
Digital Process Automation
Nov. 21 2019
As the calendar winds down for the year, everyone’s focus is turning to what 2020 will bring. There's one thing that’s definite though—digital transformation will remain on virtually...
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July 29 2019
Digital transformation has seized the imagination of virtually every C-suite. It promises to radically enhance customer engagement and loyalty across all business functions while improving competitiveness,...
  • With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction
  • The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne
  • With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction
  • A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • The potential of generative AI to positively impact how we work and live is massive