Summer Digital Issue 2019

Our special 2019 Automation Issue covers the RPA evolution, strategic enterprise-wide automation, building digital transformation skills, a recap of DSF '19 Anaheim, data management in an IG world, and 3 featured AI innovations you should look at.

Enjoy the issue!

5 Steps to Master Inbound Information

BY Bob Larrivee

Aug. 12 2019

What is intelligent capture? Some might define it as the complete practice of capturing information in more intelligent ways, while others say it's simply the extraction of vital data from information.... View More

Top 3 Takeaways from DOCUMENT Strategy Forum 2019

BY Scott Draeger

Aug. 5 2019

It’s been a few months since DSF ’19 ended, and I'm still processing the vast quantity of information shared at the conference. The 2019 move to Anaheim brought new ideas into the mix, and... View More

How to Build a Cross-Functional, Multi-Disciplinary Team for Digital Transformation

BY Connie Moore

July 29 2019

Digital transformation has seized the imagination of virtually every C-suite. It promises to radically enhance customer engagement and loyalty across all business functions while improving competitiveness,... View More

Why You Need an Enterprise Automation Strategy

BY Richard Medina

July 26 2019

Robotic process automation (RPA) is a hot topic, and for good reason: It offers a way to mimic and eliminate the manual steps required by humans when performing repetitive tasks. However, it’s not... View More

Robotics: Advancing the State of Automation

BY Mike Spang

July 25 2019

Is the idea behind "big data" really just hype? While there is an enormous amount of data available, it first needs to be understood before it can be useful. Data doesn't necessarily translate into information... View More

The Robots Are Here, But Can We Really Scale Intelligent Automation?

BY Allison Lloyd

July 19 2019

Today, we’ve arrived at a crossroads when it comes to our automation strategies. The benefits are clear: Optimizing business operations improves process efficiency, collaboration across the enterprise,... View More

Is Your Data Ready?

By Stephanie Pieruccini

When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
Navigating a Complex Landscape

By Ernie Crawford

In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
The Benefits of Unifying Your Intelligent Automation Systems

By Brian DeWyer

A dashboard that consolidates data from all of your applications and systems into a single view is critical to optimizing performance and avoiding dangers
Taking a Giant Leap… from CCM to CXM

By Liz Stephen and Mia Papanicolaou

As companies strive to meet customer expectations, it’s no surprise that communications have become a focus to ensure customer needs are met and that customer experience is seamless across touchpoints
Meeting Today’s Change Management Demands

By Patrick Kehoe

Big or small, these changes are incredibly costly and time consuming to implement, hampering agility and efficiency of marketing and customer management teams

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