Summer Digital Issue 2019

Our special 2019 Automation Issue covers the RPA evolution, strategic enterprise-wide automation, building digital transformation skills, a recap of DSF '19 Anaheim, data management in an IG world, and 3 featured AI innovations you should look at.

Enjoy the issue!


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5 Steps to Master Inbound Information
BY Bob Larrivee
Aug. 12 2019
What is intelligent capture? Some might define it as the complete practice of capturing information in more intelligent ways, while others say it's simply the extraction of vital data from information.... View More
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Top 3 Takeaways from DOCUMENT Strategy Forum 2019
BY Scott Draeger
Aug. 5 2019
It’s been a few months since DSF ’19 ended, and I'm still processing the vast quantity of information shared at the conference. The 2019 move to Anaheim brought new ideas into the mix, and... View More
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How to Build a Cross-Functional, Multi-Disciplinary Team for Digital Transformation
BY Connie Moore
July 29 2019
Digital transformation has seized the imagination of virtually every C-suite. It promises to radically enhance customer engagement and loyalty across all business functions while improving competitiveness,... View More
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Why You Need an Enterprise Automation Strategy
BY Richard Medina
July 26 2019
Robotic process automation (RPA) is a hot topic, and for good reason: It offers a way to mimic and eliminate the manual steps required by humans when performing repetitive tasks. However, it’s not... View More
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Robotics: Advancing the State of Automation
BY Mike Spang
July 25 2019
Is the idea behind "big data" really just hype? While there is an enormous amount of data available, it first needs to be understood before it can be useful. Data doesn't necessarily translate into information... View More
Scale Intelligent Automation
The Robots Are Here, But Can We Really Scale Intelligent Automation?
BY Allison Lloyd
July 19 2019
Today, we’ve arrived at a crossroads when it comes to our automation strategies. The benefits are clear: Optimizing business operations improves process efficiency, collaboration across the enterprise,... View More
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    Has the AI Revolution Given Us the Paperless Office?
    By John Bates
    The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne
  • Maximizing Customer Experience Through Personalized Document Communication
    By Matt Ream
    With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
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    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs