Summer Digital Issue 2019

Our special 2019 Automation Issue covers the RPA evolution, strategic enterprise-wide automation, building digital transformation skills, a recap of DSF '19 Anaheim, data management in an IG world, and 3 featured AI innovations you should look at.

Enjoy the issue!

5 Steps to Master Inbound Information

BY Bob Larrivee

Aug. 12 2019

What is intelligent capture? Some might define it as the complete practice of capturing information in more intelligent ways, while others say it's simply the extraction of vital data from information.... View More

Top 3 Takeaways from DOCUMENT Strategy Forum 2019

BY Scott Draeger

Aug. 5 2019

It’s been a few months since DSF ’19 ended, and I'm still processing the vast quantity of information shared at the conference. The 2019 move to Anaheim brought new ideas into the mix, and... View More

How to Build a Cross-Functional, Multi-Disciplinary Team for Digital Transformation

BY Connie Moore

July 29 2019

Digital transformation has seized the imagination of virtually every C-suite. It promises to radically enhance customer engagement and loyalty across all business functions while improving competitiveness,... View More

Why You Need an Enterprise Automation Strategy

BY Richard Medina

July 26 2019

Robotic process automation (RPA) is a hot topic, and for good reason: It offers a way to mimic and eliminate the manual steps required by humans when performing repetitive tasks. However, it’s not... View More

Robotics: Advancing the State of Automation

BY Mike Spang

July 25 2019

Is the idea behind "big data" really just hype? While there is an enormous amount of data available, it first needs to be understood before it can be useful. Data doesn't necessarily translate into information... View More

The Robots Are Here, But Can We Really Scale Intelligent Automation?

BY Allison Lloyd

July 19 2019

Today, we’ve arrived at a crossroads when it comes to our automation strategies. The benefits are clear: Optimizing business operations improves process efficiency, collaboration across the enterprise,... View More

PDF Is Outdated

By Gary Gregg

As we stand at the forefront of a rapidly changing digital landscape, customer communications management (CCM) is facing a critical inflection point. The way businesses communicate with their customer
How Inbound Capture Fits into Total Experience Management

By Avi Greenfield

It's no secret that, despite the ongoing quest for digital transformation, many businesses are stuck in the old ways of using fillable PDFs and paper forms to capture information. The first thing tha
Creating a Governance Policy Checklist

By Eric Riz

A Governance Policy Checklist for managing structured, dark, unstructured and semi-structured data is vital for organizations aiming to optimize operational efficiency, ensure compliance and enhance s
The Human Element of Interaction with Generative AI

By Atif Khan

While we've explored how sophisticated technical strategies can enhance AI performance, it's now time to address the user-centric challenges that often determine the success or failure of these interactions
Getting a Grasp on Document Accessibility

By Ernie Crawford

Ensuring document accessibility is essential for universal information access, catering to individuals who are blind, partially sighted or have cognitive impairments. Compliant, accessible document de

Most Read

Journey Mapping: Targeting Effective Communications

5 Keys to an Intelligent Automation Performance and Security Strategy

Docufree Starts the New Year with ImageAPI Acquisition

Creating a Governance Policy Checklist

Quadient Secures New Contract to Enhance U.S. Government Agency's Mail Automation Capacity

Getting a Grasp on Document Accessibility