Mike Spang

Mike Spang is the Vice President of Research at Harvey Spencer Associates (HSA) and has two decades of experience in content capture as well as a background in digital imaging and the healthcare industry. Through his research at HSA, he assists clients in gaining a deeper understanding of how capture and content services can be best applied to business process workflows. Prior to joining HSA, he was a Business Research Director for the Eastman Kodak Company and a Marketing Manager for Business Services at Johnson & Johnson.
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Summer Digital Issue 2019
Robotics: Advancing the State of Automation
BY Mike Spang
July 25 2019
Is the idea behind "big data" really just hype? While there is an enormous amount of data available, it first needs to be understood before it can be useful. Data doesn't necessarily translate into information...
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Summer Digital Issue 2018
The Birth of Capture 2.0 Cloud Services
BY Mike Spang
Aug. 13 2018
When a newspaper erroneously reported that Mark Twain had died, legend holds that he said, “Reports of my death are greatly exaggerated.” The same could be said about the apparent demise of...
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    Hybrid Test Data Strategies
    By Jennifer Raml
    Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
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    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
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    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
  • The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
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    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied