Mike Spang

Mike Spang is the Vice President of Research at Harvey Spencer Associates (HSA) and has two decades of experience in content capture as well as a background in digital imaging and the healthcare industry. Through his research at HSA, he assists clients in gaining a deeper understanding of how capture and content services can be best applied to business process workflows. Prior to joining HSA, he was a Business Research Director for the Eastman Kodak Company and a Marketing Manager for Business Services at Johnson & Johnson.
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Summer Digital Issue 2019
Robotics: Advancing the State of Automation
BY Mike Spang
July 25 2019
Is the idea behind "big data" really just hype? While there is an enormous amount of data available, it first needs to be understood before it can be useful. Data doesn't necessarily translate into information...
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Summer Digital Issue 2018
The Birth of Capture 2.0 Cloud Services
BY Mike Spang
Aug. 13 2018
When a newspaper erroneously reported that Mark Twain had died, legend holds that he said, “Reports of my death are greatly exaggerated.” The same could be said about the apparent demise of...
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    Data Privacy & Sovereignty
    By Eric Riz
    The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
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    AI Is Shaping the Future of Translation in Communications
    By Patrick Kehoe
    Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
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    Striking a Balance
    By Liz Stephen and Mia Papanicolaou
    A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth
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    Intelligent Orchestration
    By Gary Gregg
    Seamless and personalized customer interactions are no longer just a competitive advantage — they’re an expectation. Whether a customer is applying for a credit card, opening a bank account, or on
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    Going To the Cloud for ECM? Know Before You Go
    By Brian DeWyer
    Change is the only constant when it comes to IT applications. Specifically for Enterprise Content Management (ECM) and Robotic Process Automation (RPA), proper knowledge is a necessity before inevitab