Our Summer digital magazine covers the highlights at our annual event, DSF '18, Capture 2.0 cloud services, how to build an RPA center of excellence, using analytics to avoid social media fails, and our annual list of Hot Companies in Customer Experience.
Today’s consumers aren’t satisfied with simply “liking” a brand or other simple exchanges on their social channels. They expect actual interaction from these companies. If they... View More
Information governance is not a rebranding of records management. It is so much more than that. Yet, some information professionals seem to be locked into a terminology debate that’s focused on just... View More
Process automation is experiencing a renaissance. It’s no longer a “nice to have” technology but a competitive necessity. It doesn’t matter what you call it these days, because... View More
The General Data Protection Regulation (GDPR) has officially gone into effect. Yet, there is still much to learn about the new regulation, as executives and enterprise leaders are quickly discovering... View More
The business benefits of a records and information management (RIM) program are often overshadowed by the needs of compliance and litigation within the organization. Once these obligations are met, companies... View More
When a newspaper erroneously reported that Mark Twain had died, legend holds that he said, “Reports of my death are greatly exaggerated.” The same could be said about the apparent demise of... View More
The DOCUMENT Strategy Forum (DSF) just keeps getting better every year. In Boston, the energy was apparent at the event, the vendor exhibits had some new faces, and we heard about some future technologies... View More
In this digital age, the “document” has seemingly gone out of style. So, where does that leave the document management industry? Like so many, we’re in a state of transformation, but... View More
I have had the pleasure of working in the information management and process automation fields for near 40 years. During this time, I held many different positions, two of which really opened my eyes
Digital Asset Management (DAM) is a system designed for organizing, storing and retrieving media files and managing digital rights and permissions. DAM systems have become a core component of creative