Russ Gould

Russ Gould is the Vice President of Global Product and Solutions Marketing at Kofax. He drives Kofax’s product strategy, tapping into decades of enterprise software, consulting, and technology marketing experience. His expertise shapes a powerful view on how business process management and RPA work together to create a smart enterprise approach to digital transformation.
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Aug. 16 2018
Process automation is experiencing a renaissance. It’s no longer a “nice to have” technology but a competitive necessity. It doesn’t matter what you call it these days, because...
  • For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
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