Marko Sillanpaa

Marko Sillanpaa is co-founder of the blog Big Men On Content and the founder of BMO Consulting, a company that helps bring new enterprise content management (ECM) technologies and ideas together with customers and partners that can use them. He has been working in ECM for over 18 years for vendors like Documentum, EMC, Hyland, and SDL Trados and systems integrators like CSC and Accenture.

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Summer Digital Issue 2018
Do We Understand Information Governance?
BY Marko Sillanpaa
Aug. 20 2018
Information governance is not a rebranding of records management. It is so much more than that. Yet, some information professionals seem to be locked into a terminology debate that’s focused on just...
3 Approaches to Content Federation
July 2018
Overcoming Your Content Silos: 3 Approaches to Content Federations
BY Marko Sillanpaa
July 26 2018
Content silos are an unfortunate byproduct of the move toward electronic documents. In paper form, a document could pass from one business process to the next, albeit very slowly. As organizations implemented...
Software Due Diligence
June 2018
Purchasing Software? Here's Why You Need Due Diligence
BY Marko Sillanpaa
June 6 2018
The recent conviction of former Autonomy Chief Financial Officer Sushovan Hussain of accounting fraud should remind us all of the value of due diligence. However, practicing due diligence isn't just for...
Content Services Is More than ECM
March 2018
Content Services Is About More Than Enterprise Content Management
BY Marko Sillanpaa
March 29 2018
Last year, the debate around the new term "Content Services" was born. To date, most of the talking points focus on the
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Winter Digital Issue 2018
How to Tackle Records Management in the New Year
BY Marko Sillanpaa
Feb. 6 2018
If there's one resolution every organization should keep, it's effectively managing their records. This resolve doesn't just materialize every New Year, though, but usually after some significant document...
Why Records Management and E-Discovery Are Adoptin
January 2018
Why Records Management and E-Discovery Are Adopting Content Federations
BY Marko Sillanpaa
Jan. 2 2018
According to AIIM, most organizations have three or more repositories for their enterprise content, but the content in one repository rarely works together with content in another. In the off chance it...
Gartner Magic Quadrant for Content Services
October 2017
Gartner Pushes Content Services in 2017 Magic Quadrant, Changing ECM Forever
BY Marko Sillanpaa
Oct. 31 2017
Gartner announced earlier this year that enterprise content management (ECM) was dead and that the industry’s focus should shift toward content services instead. While this caused some intense debate,...
Bell Curve
August 2017
Why Are We Grading Content Solutions on a Curve?
BY Marko Sillanpaa
Aug. 8 2017
The change in the enterprise content management (ECM) market is a reality. In fact, it’s been happening for some time. ECM has become a service. New vendor landscapes have emerged to support documents...
Managing Documents
July 2017
Hello, Managing Documents Still Matters
BY Marko Sillanpaa
July 18 2017
There’s a lot of talk about the change in enterprise content management (ECM). There’s change in the name of ECM: One camp wants to call it “Content Services” and another “Intelligent...
Text Analytics
June 2017
4 Things You Can Learn Using Text Analytics
BY Marko Sillanpaa
June 27 2017
Text analytics is a rather new concept in enterprise content management (ECM) and document management. Many organizations are using automatic categorization or classification of content, but this is only...
Content Sprawl
May 2017
How to Address Content Sprawl: Migrations and Federations
BY Marko Sillanpaa
May 24 2017
It is about time we admit that a single repository for all documents within an enterprise will not be an achievable goal, at least for now. For 17 years, enterprise content management (ECM) and document...
Machine Authoring - DOCUMENT Strategy
April 2017
The Rise of the Machine-Authored Content
BY Marko Sillanpaa
April 24 2017
According to Gartner’s 2016 Magic Quadrant for Enterprise Content Management, “By 2018, 20% of all business content will be authored by machines.” Reaching that 20% won’t be hard....
Meaning of Content Analytics - DOCUMENT Strategy
April 2017
The Real Meaning of Content Analytics
BY Marko Sillanpaa
April 3 2017
Walk through any expo floor and chances are that you will see a half a dozen vendors touting “content analytics." In document management, it's the cool “new” topic. The problem is that...
ECM or Content Services? - DOCUMENT Strategy
February 2017
ECM or Content Services? What Is the Big Deal?
BY Marko Sillanpaa
Feb. 22 2017
There has been some grumbling in the enterprise content management (ECM) space in recent days. It started with a quiet announcement on Gartner’s blog stating, “ECM is now dead (kaput, finite,...
Digital Transformation Brings New Back-Office Sout
February 2017
Digital Transformation Brings New Back-Office Solutions
BY Marko Sillanpaa
Feb. 2 2017
Traditionally, the focus of electronic document solutions has been on the large, paper-intensive processes that exist in the front office. The common back-office challenges of contract management, employee...
futureDocumentum
January 2017
Predicting the Future of Documentum and EMC's ECD
BY Marko Sillanpaa
Jan. 3 2017
On September 12, 2016, OpenText announced that it would acquire Dell EMC’s Enterprise Content Division (ECD). ECD includes
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    Has the AI Revolution Given Us the Paperless Office?
    By John Bates
    The enduring relevance of document management in today's business world is remarkable — so much so that it has led to a notable shift in market categories. Leading research and advisory firm Gartne
  • Maximizing Customer Experience Through Personalized Document Communication
    By Matt Ream
    With increasing competition both in person and online, businesses have found a need to improve the customer experience throughout each transaction
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
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    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs