Richard Rosen

Richard Rosen is the chief executive officer of The RH Rosen Group, a firm that works with clients to reduce costs and improve cash flow through paper reduction and process improvements. Prior to forming The RH Rosen Group, he held leadership roles at Neopost, Hasler and Pitney Bowes in the areas of product marketing and strategic management. He holds both a BS and MS in engineering from Brown University and an MBA in finance from the Columbia School of Business.

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Summer Digital Issue 2018
Blockchain, AI, and Cloud: 3 Technologies That Dominated DSF '18
BY Richard Rosen
Aug. 9 2018
The DOCUMENT Strategy Forum (DSF) just keeps getting better every year. In Boston, the energy was apparent at the event, the vendor exhibits had some new faces, and we heard about some future technologies...
RPA is a Necessity
April 2018
Why Robotic Process Automation Might Be a Necessity
BY Richard Rosen
April 18 2018
Last time, I wrote about RPA and its potential to decrease repetitive, mundane tasks within an organization, improve efficiency, and enable employees to “focus on higher value-added work.”...
RPA for Accounting
November 2017
Is Robotic Process Automation Right for Your Accounting Processes?
BY Richard Rosen
Dec. 8 2017
Are there robots in your accounting department? Just wait a few years, and they may be sitting right next to you. It was only 20-plus years ago that you had to do business with large companies, like Walmart,...
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Fall Digital Issue 2017
Informed Delivery: What Is It, and Is It for Me?
BY Richard Rosen
Oct. 16 2017
So, what’s new at the US Postal Service (USPS)? The short answer: growth in meeting parcel volume due to e-commerce and Informed Delivery. Advertising mail is still strong, but First-Class Mail continues...
Facial Recognition
September 2017
Enter the Unbreakable Password: Facial Recognition
BY Richard Rosen
Sept. 6 2017
What’s in your password? Well, pretty soon, it might be your face. Passwords have always been a problem. They are necessary for account security but difficult to remember. Making matters worse, every...
WannaCry
July 2017
WannaCry: What to Do About the Next Cyberattack
BY Richard Rosen
July 17 2017
If you were one of the 300,000 companies across 150 countries that got hit with the WannaCry ransomware attack, well, the name is very appropriate. Designed to encrypt all the data files on the infected...
A Better Digital Experience
June 2017
The Key to Going Paperless: A Better Digital Experience
BY Richard Rosen
June 1 2017
You have been trying to get your customers to go paperless for how many years? Getting customers to give up paper has been problematic for many companies for more than a decade. While a few boast paper...
Demonetization - DOCUMENT Strategy
March 2017
Demonetization: A Path to a Cashless Society?
BY Richard Rosen
March 21 2017
What would happen if the US government eliminated all large currency? What if your $20, $50, and $100 bills became illegal, and you had to turn them in or lose the money. Can’t happen? On March 9,...
Physical Mail Puts Data Security at Risk - DOCUMEN
January 2017
Physical Mail Still Puts Your Data Security at Risk
BY Richard Rosen
Jan. 25 2017
Oops, you just got back from vacation, and the Postal Service forgot to hold your mail, now what? Was your security compromised? This happened to a friend of mine, and she was quite upset—what with...
maildelay
November 2016
Hidden Costs of Delayed Mail: A Driver for E-Delivery and E-Billing
BY Richard Rosen
Nov. 28 2016
Business communications and commerce have been dependent, and still are, on the United States Postal Service (USPS), despite the rise of email, e-billing, and portals. In the face of declining mail volumes...
apcard
October 2016
Are AP Cards for You? A New Way to Pay Invoices
BY Richard Rosen
Oct. 31 2016
There are an ever-expanding number of ways to pay your bills. On a personal level, most of us attempt to use our credit cards (either to get cash back or earn points) or pay via online banking (to speedily...
costreduction
September 2016
Look for Cost Reduction in Outsourcing Your Print and Mail
BY Richard Rosen
Sept. 20 2016
Every few years, it is important to reevaluate all high-value cost contributors and see if there are opportunities for savings and/or performance improvement. Sometimes, this is dictated by corporate policy...
returnedmail
August 2016
The Shrinking Landfill: Recycling Returned Mail Is Only Half the Story
BY Richard Rosen
Aug. 22 2016
I recently saw a local news story reporting that Connecticut is running out of landfill space, and disposing of trash is going to cost more. So it seems the days of easy and low-cost trash disposal (at...
operationalcosts
August 2016
Improving Operational Efficiencies: 4 Areas to Cut Costs
BY Richard Rosen
Aug. 3 2016
It is up to each of us to do our part to enable our company to prosper through these difficult times. It’s time to get back to basics—improving operational efficiencies—and to focus on...
omnichannel
July 2016
Move Toward Omni-Channel and Results: Lessons from DOCUMENT Strategy Forum
BY Richard Rosen
July 8 2016
I attended the DOCUMENT Strategy Forum (DSF ’16) in Chicago and, as usual, found the meeting to be very insightful. The quality of the discussions was excellent, and the messaging was consistent...
mail_2016
June 2016
Does the USPS Meet Your Business Needs?
BY Richard Rosen
June 7 2016
I recently attended a US Postal Service (USPS) Northeast Area Mailing Industry meeting where they shared some statistics on how well the Postal Service has performed lately. While the results are dramatically...
speeding
April 2016
Are You Making the E-Billing Experience Better than the Rest?
BY Richard Rosen
April 6 2016
I recently read a provocative article by Tom Monahan in Fortune magazine called “Revving Up Your Corporate RPMs.” What struck me was his conclusion that rather than speeding up, business is...
emaildead
February 2016
Is Email Dead?
BY Richard Rosen
March 3 2016
Of course not, but... Every year, I interview high school students for my undergraduate university. The school gives me the contact information, email addresses and phone numbers so I can set up an interview...
cashless
January 2016
Is a Cashless Society Around the Corner?
BY Richard Rosen
Jan. 25 2016
We’ve all heard about the paperless office, and now we’re hearing about a cashless society. The concept of a paperless office has been around for as long as I can remember. An early prediction...
login
January 2016
The Paperless Dilemma: Overcoming the Username and Password Problem
BY Richard Rosen
Jan. 4 2016
Sometimes a picture really is better than words. A recent issue of Barron’s magazine featured a cartoon about the absurdity of usernames and passwords today. The cartoon displays two people sitting...
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