In May of 2018, a transformative new requirement, the General Data Protection Regulation (GDPR), goes into effect. The GDPR is a regulation issued by the European Commission, the European Parliament, and... View More
We hear the term Digital Transformation a lot but when you talk to people about it and what it means for them, many don’t have a good answer or clear understanding of what the term means, or what... View More
Take a moment to think about the communications you receive in your mailbox or inbox. Now, which communications stand out to you? If you're like the majority of consumers, the answer is your bills and... View More
All organizations can face a myriad of risks by not complying with their recordkeeping obligations, with potentially negative consequences. Good practices in records compliance can help mitigate such risks,... View More
Last time, I wrote about RPA and its potential to decrease repetitive, mundane tasks within an organization, improve efficiency, and enable employees to “focus on higher value-added work.”... View More
Office 365 is Microsoft’s cloud for businesses. Designed around productivity and collaboration, Microsoft has integrated over 30 apps into the cloud platform. From email, file storage, and secure... View More
Big or small, these changes are incredibly costly and time consuming to implement, hampering agility and efficiency of marketing and customer management teams
To think about AI in terms of previous multiplicative measurements of data growth and tech capability like Moore’s Law is delimiting. Incremental improvements don’t produce breakthroughs
Enterprise content management (ECM) is a strategic approach to managing an organization's information, supporting processes for creating, capturing, delivering and archiving content
As we stand at the forefront of a rapidly changing digital landscape, customer communications management (CCM) is facing a critical inflection point. The way businesses communicate with their customer
