Richard Rosen

Richard Rosen is the chief executive officer of The RH Rosen Group, a firm that works with clients to reduce costs and improve cash flow through paper reduction and process improvements. Prior to forming The RH Rosen Group, he held leadership roles at Neopost, Hasler and Pitney Bowes in the areas of product marketing and strategic management. He holds both a BS and MS in engineering from Brown University and an MBA in finance from the Columbia School of Business.

FEATURES

The Insanity of eBilling Today: Why Your Customers Don't Seem to Care

BY Richard Rosen

April 1 2014

Electronic billing makes so much sense. Yet, two market traits surprise me: 1. 80% of all electronic payments start out as a paper invoice. 2. Businesses continue to apply the same strategies hoping to...

FEATURES

Your Six-Step Guide to Effectively Gather Email Addresses

BY Richard Rosen

Dec. 16 2013

Email addresses remain the cornerstone of electronic communications. Therefore, gathering these addresses and then, the effective, responsible use of them is key to successfully making email a part of...

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Why CCM Projects Go Sideways

By Jennifer Raml

If you’re staring at a Gantt chart that’s slipped three quarters, a budget that’s doubled, or a migration that looked simple in the demo and turned into a two-year saga, take a breath. You are far from alone
From Obligation to Opportunity — Compliance to Connection

By Andy Kellner

Making Every Customer Message MatterIn financial services, communication is often treated as a necessary obligation. A policy document must be delivered, an account statement must be sent, a claim let
The Future Isn’t Paper or Digital, It’s Both

By Sy Green

Enterprise communications have long been framed as a debate between physical and digital delivery. Organizations pursuing cost savings often viewed digital transformation as a pathway to reducing or e
Customer Preference vs. Customer Experience

By Andy Feest

As an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to
The Renewal Conversation Companies Are Already Losing

By Jennifer Raml

Every year, somewhere in your organization, a contract comes up for renewal. Your team prepares. They benchmark pricing, sketch out alternatives on paper and walk into the negotiation expecting a reas

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Customer Preference vs. Customer Experience

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When Communications Become the Operating Layer

The Renewal Conversation Companies Are Already Losing

Solimar Systems, Compu-Mail, LLC, and Hansen360 Win the CXMPA 2026 Solution of the Year, Honorable Mention, Industry Award