Richard Rosen

Richard Rosen is the chief executive officer of The RH Rosen Group, a firm that works with clients to reduce costs and improve cash flow through paper reduction and process improvements. Prior to forming The RH Rosen Group, he held leadership roles at Neopost, Hasler and Pitney Bowes in the areas of product marketing and strategic management. He holds both a BS and MS in engineering from Brown University and an MBA in finance from the Columbia School of Business.

FEATURES

The Insanity of eBilling Today: Why Your Customers Don't Seem to Care

BY Richard Rosen

April 1 2014

Electronic billing makes so much sense. Yet, two market traits surprise me: 1. 80% of all electronic payments start out as a paper invoice. 2. Businesses continue to apply the same strategies hoping to...

FEATURES

Your Six-Step Guide to Effectively Gather Email Addresses

BY Richard Rosen

Dec. 16 2013

Email addresses remain the cornerstone of electronic communications. Therefore, gathering these addresses and then, the effective, responsible use of them is key to successfully making email a part of...

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Why Every Document Is Now a Touchpoint

By Gary Gregg

When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
Turning Resistance into Resilience

By Angele Taylor

Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b
Why AI Is the Key to Breaking Down CCM Modernization Barriers

By Patrick Kehoe

For many large, regulated organizations, customer communications management (CCM) systems have quietly become one of the most expensive and limiting parts of the technology stack. According to Aspire
Creating Effective and Personalized Customer Journeys

By Scott Draeger

Before we discuss the act of creating effective and personalized customer journeys, it is important to be reminded that the term “customer journey” tells us it’s the customer’s journey. It’s not mine, not ours and not yours....
From Chaos to Control

By Christen Wojciechowski

For many organizations, the process of preparing and submitting SEC filings remains a fragmented, error-prone endeavor

Most Read

Creating Effective and Personalized Customer Journeys

From Chaos to Control

Turning Resistance into Resilience

Why AI Is the Key to Breaking Down CCM Modernization Barriers

Quadient Named Most Valuable Pioneer in AI Maturity Matrix for Customer Communications Management by QKS Group

Smart Communications Launches SmartPATH™: Intelligent Orchestration for Secure, Real-Time Customer Conversations

Affinda Launches New Agentic AI Platform to Make Document Processing More Accessible Than Ever