Richard Rosen

Richard Rosen is the chief executive officer of The RH Rosen Group, a firm that works with clients to reduce costs and improve cash flow through paper reduction and process improvements. Prior to forming The RH Rosen Group, he held leadership roles at Neopost, Hasler and Pitney Bowes in the areas of product marketing and strategic management. He holds both a BS and MS in engineering from Brown University and an MBA in finance from the Columbia School of Business.

mobilewallet
November 2015
What’s In Your Phone’s Wallet?
BY Richard Rosen
Nov. 18 2015
We have all seen Capital One’s commercial “What’s in your wallet?” It is memorable because what’s in our wallet is so important to our daily activity. Apple and Google have...
doubledipping
October 2015
What Is Wrong with Double Dipping for Your eBilling Efforts?
BY Richard Rosen
Oct. 27 2015
I recently attended a US Postal Service's Postal Customer Council (PCC) meeting where the focus was on direct mail. The interesting takeaway for me was how the use of direct mail in concert with email...
ebillingoptions
October 2015
Where Are You in Your E-Billing Strategy?
BY Richard Rosen
Oct. 7 2015
When it comes to e-billing, companies fall into two broad categories: (1) They have robust e-billing and e-delivery options for customers to choose, or (2) they have a limited or no electronic option
cashflow_small
September 2015
E-Billing: The Importance of Cash Flow
BY Richard Rosen
Sept. 8 2015
Recently, Striata, a global customer communications specialist in secure document delivery, electronic communications and e-marketing solutions, reported on the impact of e-billing on recurring payments...
oppcost_small
August 2015
The Opportunity Cost: Status Quo Versus E-Delivery and E-Billing
BY Richard Rosen
Aug. 3 2015
Nearly every day, I read about companies struggling to grow revenue. So, what do they do? They resort to corporate restructuring (they sell assets, spin off a division, set up a real estate investment
June 2015
IoT and E-Delivery: Reflections from the DOCUMENT Strategy Forum 2015
BY Richard Rosen
June 22 2015
This marks my third year attending the DOCUMENT Strategy Forum (DSF), and each year, I learn something new and talk to interesting people. Some of the ideas are not new, but I did come away with some changed...
billpay2015_small
June 2015
How to Marry Mail and Electronic Payments with Intelligent QR Codes
BY Richard Rosen
June 3 2015
A lot has been written about how mail and electronic delivery can work together. A good example of this is mailing a customer an abbreviated catalog to entice the reader to go online to view the full product...
delivery_small
May 2015
How the USPS Is Accelerating the Shift to Electronic Delivery
BY Richard Rosen
May 5 2015
When it comes to e-delivery, sometimes, I think the Postal Service is its own worst enemy. I recently met with a friend who is a large-volume mail processor. He is experiencing delivery delays and uncooperative...
self-service_small
March 2015
Increasing Website Traffic and Customer Self-service
BY Richard Rosen
March 18 2015
You have spent (and continue to spend) hundreds of thousands of dollars on your website. You have a full-time staff to update the content, monitor traffic and enhance your site. The site is good, or very...
mail_2015_small
February 2015
US Postal Service To Raise Rates: What to Do Now?
BY Richard Rosen
Feb. 24 2015
The US Postal Service (USPS) recently requested a rate increase, to be effective April 26, 2015. Overall, the price increase will be 1.966%, but for most of you reading this blog, your company can expect...
emailsecure
February 2015
Document Security and the “Power of Two”
BY Richard Rosen
Feb. 3 2015
Last month, I wrote about hacking and the impact on the businesses that were targeted and breached. The penalty for being hacked can be enormous: financial loss from lost revenue, cost to make customers...
hacker_small
January 2015
Data Breach: This Is a Club You Do Not Want to Belong To
BY Richard Rosen
Jan. 13 2015
What do JPMorgan Chase, Home Depot, Target, Adobe, TJX and Sony all have in common? They have all been hacked and have given up tens of thousands or millions of records containing credit/debit cards, email...
apps_small
FEATURES
How Is Your Mobile Strategy Working Out for You?
BY Richard Rosen
Dec. 17 2014
Today, more than ever, having an effective mobile strategy is key to effective customer communications. Mobile devices have become a way of life for consumers to get content, read mail and stay in touch...
online_small
FEATURES
eBilling and eDelivery: Adapt, Change or Die
BY Richard Rosen
Oct. 27 2014
I recently attended an American Marketing Association meeting. The speaker, Jeff Hayzlett, author and host of C-Suite, spoke about why companies fail and succeed. His headline was \"Adapt, Change or Die,\"...
earth_small
FEATURES
The Environmental Impact of Mail
BY Richard Rosen
Oct. 7 2014
Last month, I wrote about seven areas which are positively impacted when companies migrate customers from paper to eDelivery and eBilling. This month, let’s focus on the environment. Businesses are...
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FEATURES
7 Items to Include in Any Business Case for eBilling and eDelivery
BY Richard Rosen
Aug. 29 2014
Knowing the true value of an electronic customer (for eBilling and eDelivery) will allow management to make better decisions about a) communications strategy and b) the amount of corporate resources to...
customerbill_small
FEATURES
What Is an eBilling Customer Worth?
BY Richard Rosen
July 31 2014
As the pendulum continues to swing away from paper to eBilling, it is important to know the total value of eDelivery vs. paper. Clearly, there is a cost savings, turning a 50-plus cent bill into a fraction...
saving_new
FEATURES
Four ePayment Trends to Reduce Collection Costs and Improve Cash Flow
BY Richard Rosen
July 1 2014
Increasing electronic payments, increasing customer payment self-service and reducing paper check volumes are all key to an effective collection strategy. Last month, I blogged about what some of the industry...
creditcardman_small
FEATURES
What Is an eBill Without ePayment? It’s Only Half the Story.
BY Richard Rosen
June 4 2014
At the end of the day, it’s all about cash flow–how to improve cash flow and lower collection costs by growing electronic payments. Every department in an organization plays its part. Healthy...
PeopleSmall
FEATURES
Is the Customer at the Center of Your Communications Strategy, Or Is It You? Why the Answer Is Important
BY Richard Rosen
April 30 2014
Surprise! Your company is not the center of the universe. Unfortunately, too many companies think of themselves as being the center of their customer\'s universe. While this “may” be true for...
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