emaildead
March 3 2016
Of course not, but... Every year, I interview high school students for my undergraduate university. The school gives me the contact information, email addresses and phone numbers so I can set up an interview... View More
value chain
Feb. 29 2016
Organizations are scrutinizing virtually every area of business operations in an effort to reduce costs, increase operational efficiencies and drive worker productivity. In recent years, businesses have... View More
pattern
Feb. 25 2016
In customer communications, your business correspondence should ultimately improve the customer experience, providing content that engages the recipient in a consistent way. However, achieving this goal... View More
ThinkstockPhotos-482461333
Feb. 23 2016
It’s been six years since I attended the annual Legaltech event in New York. The last time I was there in February 2010, I had the honor of presenting the Day 1 Keynote, “Don’t Build... View More
complaince
Feb. 22 2016
According to Gemalto, a leader in digital security, more than one billion data records were breached in 2014, and 60 Minutes correspondent Bill Whitaker went so far as to deem 2014 “the year of the... View More
split
Feb. 18 2016
Xerox announced on January 29th intentions to separate into two independent operations, focusing on business process outsourcing and document technology. Closely following the Hewlett-Packard split in... View More
savecosts
Feb. 16 2016
According to research and analysis from McKinsey & Company, a survey of 38 life, 33 property-and-casualty (P&C) and nine health insurers revealed that the top-performing (top-quartile) insurers' operating... View More
ThinkstockPhotos-83397708 (1)
Feb. 12 2016
We know there are risks of data loss and data breaches by external hackers and fraudsters. We see this reported daily. While this is of concern, it is the internal threat of theft by staff or ex-staff... View More
organize
Feb. 10 2016
Shared drive remediation is a crucial activity for effective information governance (IG). IG helps to lower risks and costs by significantly reducing data volumes and providing accessibility and structure... View More
first step
Feb. 8 2016
Many of us, at some point in our lives, have decided that something must change, and usually, the beginning of a new year is a traditional time to be focused on that change. Some will decide to go to the... View More
CX_future
Feb. 4 2016
At the top of the list for critical business initiatives is, certainly, revenue growth. Financial services, along with other service-based industries, are realizing, however, that their greatest opportunity... View More
limitations
Feb. 3 2016
Technology continues to improve our day-to-day lives in sometimes subtle but very transformative ways. Take developments in automobile technology over the past several years. These days, car makers are... View More
rules
Feb. 2 2016
On April 29, 2015, Chief Justice John Roberts sent Congress a package amending 11 rules to the Federal Rules of Civil Procedure (FRCP)—rules that dictate trial procedures in federal district courts... View More
The convergence of artificial intelligence (AI) and machine learning technology with customer communications management (CCM) systems has reached a decisive tipping point