Ken Bechard

Mr. Bechard is vice president of production services at Novitex. With more than 30 years of experience, he has a track record of designing solutions to improve both operational performance and financial value.

June 2016

5 Steps to Design a Strategic Information Governance Program

BY Ken Bechard

June 16 2016

Hidden in your piles and terabytes of structured and unstructured information is a small portion of data that reveals business trends. The insights derived from this data can deliver true value and be...

May 2016

Leverage Eco-Friendly Mail Practices to Improve Your Bottom Line

BY Ken Bechard

May 2 2016

According to PwC, nearly 40% of businesses report that the greatest barrier to launching green initiatives is getting the funding. A lack of budget should not be a hindrance. There are a few eco-friendly...

March 2016

Optimize Document-Intensive Workflows to Increase Profits

BY Ken Bechard

March 17 2016

Ongoing market pressures have companies continuously searching for ways to improve corporate performance. These forces often result in companies having to do more with less. Companies, however, should...

February 2016

How Financial Services Can Streamline Workflows and Cut Costs

BY Ken Bechard

Feb. 16 2016

According to research and analysis from McKinsey & Company, a survey of 38 life, 33 property-and-casualty (P&C) and nine health insurers revealed that the top-performing (top-quartile) insurers' operating...

December 2015

5 Document Management Tips to Tackle in 2016

BY Ken Bechard

Dec. 29 2015

In today’s ever-changing market, some previous best practices for document management are now obsolete while others are emerging as the new normal. From testing disaster recovery plans to rethinking...

June 2015

How Digital and Personalization Spawned a New Era in Document Outsourcing

BY Ken Bechard

June 10 2015

| #1 TOP READ — Software as a service (SaaS), the advancement of scanning and printing capabilities and even mobile technologies are playing a vital role in the evolution of the document outsourcing...

Why CCM Projects Go Sideways

By Jennifer Raml

If you’re staring at a Gantt chart that’s slipped three quarters, a budget that’s doubled, or a migration that looked simple in the demo and turned into a two-year saga, take a breath. You are far from alone
From Obligation to Opportunity — Compliance to Connection

By Andy Kellner

Making Every Customer Message MatterIn financial services, communication is often treated as a necessary obligation. A policy document must be delivered, an account statement must be sent, a claim let
The Future Isn’t Paper or Digital, It’s Both

By Sy Green

Enterprise communications have long been framed as a debate between physical and digital delivery. Organizations pursuing cost savings often viewed digital transformation as a pathway to reducing or e
Customer Preference vs. Customer Experience

By Andy Feest

As an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to
The Renewal Conversation Companies Are Already Losing

By Jennifer Raml

Every year, somewhere in your organization, a contract comes up for renewal. Your team prepares. They benchmark pricing, sketch out alternatives on paper and walk into the negotiation expecting a reas

Most Read

Customer Preference vs. Customer Experience

The Future Isn’t Paper or Digital, It’s Both

Smarter Print Workflows Take the Floor

Connecting Health Plan Operations to Better Member Communications

When Communications Become the Operating Layer

The Renewal Conversation Companies Are Already Losing

Solimar Systems, Compu-Mail, LLC, and Hansen360 Win the CXMPA 2026 Solution of the Year, Honorable Mention, Industry Award