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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer ExperienceKen Bechard
844-668-4839
Mr. Bechard is vice president of production services at Novitex. With more than 30 years of experience, he has a track record of designing solutions to improve both operational performance and financial value.
BY Ken Bechard
June 16 2016
Hidden in your piles and terabytes of structured and unstructured information is a small portion of data that reveals business trends. The insights derived from this data can deliver true value and be...
BY Ken Bechard
May 2 2016
According to PwC, nearly 40% of businesses report that the greatest barrier to launching green initiatives is getting the funding. A lack of budget should not be a hindrance. There are a few eco-friendly...
BY Ken Bechard
March 17 2016
Ongoing market pressures have companies continuously searching for ways to improve corporate performance. These forces often result in companies having to do more with less. Companies, however, should...
BY Ken Bechard
Feb. 16 2016
According to research and analysis from McKinsey & Company, a survey of 38 life, 33 property-and-casualty (P&C) and nine health insurers revealed that the top-performing (top-quartile) insurers' operating...
BY Ken Bechard
Dec. 29 2015
In today’s ever-changing market, some previous best practices for document management are now obsolete while others are emerging as the new normal. From testing disaster recovery plans to rethinking...
BY Ken Bechard
June 10 2015
| #1 TOP READ — Software as a service (SaaS), the advancement of scanning and printing capabilities and even mobile technologies are playing a vital role in the evolution of the document outsourcing...
Remember the last time you filled out a mortgage application? If you're like most people, you probably spent hours wrestling with confusing forms, deciphering legal jargon and hunting down supporting
By Chris MurphyAs we reach the midpoint of the decade, it’s clear that the 2020s are testing business leaders with a drive to leverage emerging technologies, evolving customer expectations and a more complex regulatory environment
By Eric RizOver the past 2 short years, the communications industry has been at the forefront of technological innovation, shaping how we connect, share and understand the world around us. Among the plethora of
By Ryan DuncanEfficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
By Richard HuffMost customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica