Jamaal Davis is an Executive Committee Board Member for the National Capitol Chapter of AIIM and is a recognized industry consultant. He has extensive experience developing records management processes and working with information systems. He is a US Navy veteran, serving in Iraq and Afghanistan, with over 10 years of records management experience in both the federal and private sectors.
During his 2016 presidential campaign, President-elect Donald Trump largely focused on issues other than technology and information governance policies. Where in contrast, Barack Obama’s policies...
On April 6, 2016, the National Archives and Records Administration (NARA) released its "Criteria for Managing Email Records in Compliance with the Managing Government Records Directive (M-12-18)." NARA’s...
In an attempt to establish transparency and uniformity throughout a system that some may describe as inefficient, unnecessarily restrictive and unclear, President Obama issued Executive Order 13556, the...
On April 29, 2015, Chief Justice John Roberts sent Congress a package amending 11 rules to the Federal Rules of Civil Procedure (FRCP)—rules that dictate trial procedures in federal district courts...
During the advent of the modern information technology age, Microsoft Outlook was the top communications tool. It organized everything from emails, contacts and calendars to managing our daily lives by...
In 2013, the National Archives and Records Administration (NARA) issued guidance to federal agencies for a simplified approach to managing email, known as the “Capstone” approach. The intent...
We have spent more than two decades in customer communications and we have watched every version of the upgrade cycle in customer communications management (CCM).Templates got more sophisticated, comp
The customer starts an address change on mobile, gets halfway through, switches to the website, and is told they are missing a document they already uploaded. They open chat, where the bot confidently
Over the course of my career as a CIO in a highly regulated industry, I have personally overseen millions of dollars in enterprise content management (ECM) investments. Platforms. Migrations. Integrat
Customer experience (CX) has become a defining measure of success across industries, and insurance is no exception. Today, loyalty and brand affinity are shaped not just by price alone,