Jamaal Davis

Jamaal Davis is an Executive Committee Board Member for the National Capitol Chapter of AIIM and is a recognized industry consultant. He has extensive experience developing records management processes and working with information systems. He is a US Navy veteran, serving in Iraq and Afghanistan, with over 10 years of records management experience in both the federal and private sectors.
trump_email
December 2016
The Uncertainty of Trump on Email
BY Jamaal Davis
Dec. 14 2016
During his 2016 presidential campaign, President-elect Donald Trump largely focused on issues other than technology and information governance policies. Where in contrast, Barack Obama’s policies...
delete
July 2016
To Delete or Not to Delete: The Debate Over Deleting Emails
BY Jamaal Davis
July 20 2016
On April 6, 2016, the National Archives and Records Administration (NARA) released its "Criteria for Managing Email Records in Compliance with the Managing Government Records Directive (M-12-18)." NARA’s...
overclassification
March 2016
The Problem with Over-Classification and Email
BY Jamaal Davis
March 1 2016
In an attempt to establish transparency and uniformity throughout a system that some may describe as inefficient, unnecessarily restrictive and unclear, President Obama issued Executive Order 13556, the...
rules
February 2016
The New E-Discovery Amendment and the Impact on Email
BY Jamaal Davis
Feb. 2 2016
On April 29, 2015, Chief Justice John Roberts sent Congress a package amending 11 rules to the Federal Rules of Civil Procedure (FRCP)—rules that dictate trial procedures in federal district courts...
outlook
January 2016
3 Reasons Why Users Prefer Outlook over SharePoint
BY Jamaal Davis
Jan. 6 2016
During the advent of the modern information technology age, Microsoft Outlook was the top communications tool. It organized everything from emails, contacts and calendars to managing our daily lives by...
Jamaal
December 2015
The Capstone Approach and Email Management: The Move Toward Collaboration
BY Jamaal Davis
Dec. 21 2015
In 2013, the National Archives and Records Administration (NARA) issued guidance to federal agencies for a simplified approach to managing email, known as the “Capstone” approach. The intent...
  • main
    How IDP is Reshaping CCM: Transactional and Accessible Communications
    By Ernie Crawford
    For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
    Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in