Jamaal Davis

Jamaal Davis is an Executive Committee Board Member for the National Capitol Chapter of AIIM and is a recognized industry consultant. He has extensive experience developing records management processes and working with information systems. He is a US Navy veteran, serving in Iraq and Afghanistan, with over 10 years of records management experience in both the federal and private sectors.
trump_email
December 2016
The Uncertainty of Trump on Email
BY Jamaal Davis
Dec. 14 2016
During his 2016 presidential campaign, President-elect Donald Trump largely focused on issues other than technology and information governance policies. Where in contrast, Barack Obama’s policies...
delete
July 2016
To Delete or Not to Delete: The Debate Over Deleting Emails
BY Jamaal Davis
July 20 2016
On April 6, 2016, the National Archives and Records Administration (NARA) released its "Criteria for Managing Email Records in Compliance with the Managing Government Records Directive (M-12-18)." NARA’s...
overclassification
March 2016
The Problem with Over-Classification and Email
BY Jamaal Davis
March 1 2016
In an attempt to establish transparency and uniformity throughout a system that some may describe as inefficient, unnecessarily restrictive and unclear, President Obama issued Executive Order 13556, the...
rules
February 2016
The New E-Discovery Amendment and the Impact on Email
BY Jamaal Davis
Feb. 2 2016
On April 29, 2015, Chief Justice John Roberts sent Congress a package amending 11 rules to the Federal Rules of Civil Procedure (FRCP)—rules that dictate trial procedures in federal district courts...
outlook
January 2016
3 Reasons Why Users Prefer Outlook over SharePoint
BY Jamaal Davis
Jan. 6 2016
During the advent of the modern information technology age, Microsoft Outlook was the top communications tool. It organized everything from emails, contacts and calendars to managing our daily lives by...
Jamaal
December 2015
The Capstone Approach and Email Management: The Move Toward Collaboration
BY Jamaal Davis
Dec. 21 2015
In 2013, the National Archives and Records Administration (NARA) issued guidance to federal agencies for a simplified approach to managing email, known as the “Capstone” approach. The intent...
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
  • Screenshot 2024-10-24 at 9.22.49 AM
    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue