Andy Jones

Andy Jones is part of the Large Enterprise Operations (LEO) Global Senior Leadership Team, which is responsible for Xerox’s Worldwide Document Outsourcing business. He has worldwide responsibility for the Xerox Workflow Automation business, which delivers technology-based services enabling customers to transform paper-based business processes into digital workflows.
digitalworkflow
July 2016
4 Workflow Trends for the Digital Office
BY Andy Jones
July 27 2016
With the onset of mass digitalization, technologically savvy workers are no longer the exception but the rule. This new digital standard has impacted every facet of the corporate workday, including the...
digital_ecm
June 2016
Why Does Paper Continue to Hang On? Moving Toward Digital
BY Andy Jones
June 28 2016
Digital transformation has been a buzzword for quite some time, and it’s easy to see why. It’s hard to empower revenue streams, reinvent customer experience, or launch breakthrough products...
complaince
February 2016
Meeting Today's Evolving Compliance Regulations
BY Andy Jones
Feb. 22 2016
According to Gemalto, a leader in digital security, more than one billion data records were breached in 2014, and 60 Minutes correspondent Bill Whitaker went so far as to deem 2014 “the year of the...
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    Hybrid Test Data Strategies
    By Jennifer Raml
    Test data strategy belongs in boardroom discussions, not buried in technical specifications. But here's what actually happens: executives assume IT has it handled, middle managers inherit whatever st
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    Forms That Fuel Growth
    By Andrew Stevens
    Despite their pivotal role in customer journeys, forms are still viewed by many organizations as operational overhead. In a digital-first era, that outdated view is a hidden drain on revenue and a gro
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    The Agent Is the Interface: How Agentic AI Is Rewriting the Rules of CCM
    By OSG
    2026 isn’t a year of incremental improvements in customer communications. It’s the year AI stops assisting and starts acting, and for CCM practitioners
    The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
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    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied