Mario Diaz

Mr. Díaz has more than 25 years of strategic marketing and business development experience, including executive management positions at Apple, Avnet, Toshiba, IO Data Centers and QMS. In addition to a diverse technology marketing and customer experience background, Mr. Díaz applied his skills as chief marketing officer for one of the largest transit systems in the United States. His marketing accomplishments have been recognized by the American Marketing Association with a North American Effie Award, by the International Association of Business Communicators with multiple Copper Quill Awards, by the Telly Awards and by the American Advertising Federation with seven Addy Awards.
split
February 2016
The Xerox Split, Disruption in the Imaging Industry and What It All Means
BY Mario Diaz
Feb. 18 2016
Xerox announced on January 29th intentions to separate into two independent operations, focusing on business process outsourcing and document technology. Closely following the Hewlett-Packard split in...
failure_2016
January 2016
Why One in Three Managed Print Services Contracts Fail
BY Mario Diaz
Jan. 7 2016
Managed print services (MPS) have seen steady growth, becoming a standard best practice among information technology (IT) decision makers to support their print fleets, but a recent study reveals rising...
ThinkstockPhotos-476196983
December 2015
5 Questions to Reveal Out-of-Control Printing Costs
BY Mario Diaz
Dec. 9 2015
Printing costs, while seemingly insignificant, can create detrimental financial impact on an organization over time. According to our research, the average cost of a company’s printing operations...
costsavings
October 2015
Managed Print Outsourcing: Comparing Investment Costs to Future Savings
BY Mario Diaz
Nov. 5 2015
There are many reasons why organizations outsource their print operations. Procuring and managing the consumables to run a print fleet alone is a major challenge. However, the most common reason for outsourcing...
  • health cx
    Navigating Uncertainty
    By John Zimmerer
    Economic pressures, regulatory shifts and evolving consumer expectations are converging to create a complex environment for health insurers. Amid this turbulence, many payers are hesitant to invest in
  • Getting Billing ‘Just Right’
    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
  • marquee
    From a Tick Box to Competitive Advantage
    By Liz Stephen and Mia Papanicolaou
    If there’s one thing we’ve learned after decades in customer communications, it’s this: notifications are never “just notifications.”
  • touchpoint
    Why Every Document Is Now a Touchpoint
    By Gary Gregg
    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
  • resistance
    Turning Resistance into Resilience
    By Angele Taylor
    Resistance to change is a familiar challenge in any transformation initiative, but it becomes especially entrenched in document-heavy environments. These are the systems and workflows that have been b