Steve Biancaniello

Steve Biancaniello, co-founder and COO of Prinova, possesses over 15 years of experience in the customer communications management space. He is the architect of Prinova’s highly regarded Integrated Approach methodology and is a leading expert on the design, development and management of enterprise-class customer touchpoints. His strategic consulting and facilitation skills have enabled Prinova to help many Fortune 1000 companies transform the way they communicate with their customers. Steve has a B.A.Sc. (systems design engineering) and M.A.Sc. (management sciences – information systems) from the University of Waterloo, in Waterloo ON.
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Are Simple Patterns Your Answer to a Better Customer Experience?
Feb. 25 2016
In customer communications, your business correspondence should ultimately improve the customer experience, providing content that engages the recipient in a consistent way. However, achieving this goal...
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Defending Your Information Management Practices
There is a growing discussion among business organizations, regarding the challenge of defending information practices, emphasizing the need for updated governance and process documentation, stakehold