There are many ways to manage information, conduct business, and use technology "solutions" to help us solve our business problems. Yet, as technology has evolved and improved over the years, the same... View More
Today, many structured and unstructured documents are being searched for business-critical information, or at the very least, people say that they should be searchable. This is important, but what makes... View More
The first major consolidation in the enterprise content management (ECM) marketplace occurred when IBM bought FileNet in 2006, the first time two major players united to form one large, multi-repository... View More
What would happen if the US government eliminated all large currency? What if your $20, $50, and $100 bills became illegal, and you had to turn them in or lose the money. Can’t happen? On March 9,... View More
Data and analytics have redefined the way we compete. Data is a critical corporate asset that organizations are starting to monetize in new ways to get ahead of their competition. The bottom line? Companies... View More
Cleaning up shared drives to eliminate redundant, outdated, trivial (ROT) content is pretty easy to do—it has high value for information technology (IT) by freeing up valuable storage, and it has... View More
Improving the customer experience is a key concern of every business, and delivering omni-channel communications is an essential requirement of these strategies. However, delivering transformation in this... View More
Each year, the industry’s leading analysts assess the customer communications management (CCM) landscape using reason, logic, and customer feedback to describe the market to tens of thousands of... View More
We all know it’s important to have a strategy in place when implementing our information management programs, especially in organizations that are large, complex, or heavily regulated, but how many... View More
IBM and other mainframe companies established the concept of software as a service (SaaS) as far back as the 1960s. Since then, SaaS has come a long way in enabling companies to shift electronic content... View More
Last year, I wrote an article titled, “What Does Culture Have to Do with Information Management?" which made the case for addressing culture as a part of any successful information management implementation... View More
What is the value of a piece of mail? A large insurance company or healthcare provider that depends on mail campaigns for customer transactions and marketing initiatives might estimate the cost of a simple... View More
Today, organizations are increasing the deployment of electronic content management (ECM) technologies to support information governance (IG)/records and information management (RIM) goals and to improve... View More
Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
