Dave Giordano

Dave Giordano is the Founder and President of Technology Services Group (TSG), a Chicago technology consulting firm with 40+ enterprise content management (ECM) consultants. Previous to founding TSG in 1996, Dave worked for nine years for Accenture (Andersen Consulting).

While at Andersen Consulting, Dave was responsible for maintaining multiple ECM vendor alliances, providing quality assurance reviews of key technical architecture as well as managing multiple implementation efforts.

TSG was founded with the mission to provide deep content management resources and software across multiple industries. Dave continues to be heavily involved in many active clients, vendor partnerships, and all R&D efforts. Dave brings deep content management experience from multiple industries, including financial services, life sciences, utilities, retail, and manufacturing.

Dave is the primary editor and author of the TSG Blog. The blog is very active within the ECM community and often quoted in other ECM articles.

Content Services Vision for 2020 and Beyond
Fall & Winter Digital Issue 2019
The Disruption of Content Services: The Vision for 2020 and Beyond
BY Dave Giordano
Dec. 10 2019
Throughout the history of image management, enterprise content management (ECM), and now
Content Services and Cloud - Hybrid Approach
August 2018
Content Services and the Cloud: On-Premises vs. Cloud vs. Hybrid Approach
BY Dave Giordano
Aug. 30 2018
When posed with the question, “Are you considering an on-premises, cloud, or a hybrid approach for your content services?” most practical decision makers who are looking to gradually and safely...
SaaS_move
May 2017
Future of the ECM Cloud: Why IaaS Is More Important than SaaS
BY Dave Giordano
May 5 2017
A few months ago, I wrote about the future disruptors to enterprise content management (ECM), and while the cloud played prominently, my predictions primarily focused on infrastructure as a service (IaaS)—particularly...
ECM Suites - DOCUMENT Strategy
March 2017
Is a Large ECM Suite Really That Sweet?
BY Dave Giordano
March 22 2017
The first major consolidation in the enterprise content management (ECM) marketplace occurred when IBM bought FileNet in 2006, the first time two major players united to form one large, multi-repository...
ECM Disruptors - DOCUMENT Strategy
February 2017
Enterprise Content Management: Watch for These Disruptors
BY Dave Giordano
Feb. 9 2017
This is typically the time when companies begin to prepare for the coming year. One of the key unknowns is how new approaches, or technologies, will disrupt the status quo. To prepare for the new year,...
Small steps to improve user experience - DOCUMENT
Winter Digital Issue 2016/2017
Can You Create ECM Innovation with Legacy Tools?
BY Dave Giordano
Jan. 12 2017
Enterprise content management (ECM) implementations experienced rapid growth and significant client investments from the late 90s through the financial downturn of 2008. With the reduction in storage costs...
  • CCM: In-House or Outsource?
    By Bryan Matlock
    In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • quad
    Are Your CCM Systems Costing You More Than You Know?
    By Avi Greenfield
    In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • data
    Data Privacy & Sovereignty
    By Eric Riz
    The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • AI
    AI Is Shaping the Future of Translation in Communications
    By Patrick Kehoe
    Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • balance
    Striking a Balance
    By Liz Stephen and Mia Papanicolaou
    A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth