Dave Giordano

Dave Giordano is the Founder and President of Technology Services Group (TSG), a Chicago technology consulting firm with 40+ enterprise content management (ECM) consultants. Previous to founding TSG in 1996, Dave worked for nine years for Accenture (Andersen Consulting).

While at Andersen Consulting, Dave was responsible for maintaining multiple ECM vendor alliances, providing quality assurance reviews of key technical architecture as well as managing multiple implementation efforts.

TSG was founded with the mission to provide deep content management resources and software across multiple industries. Dave continues to be heavily involved in many active clients, vendor partnerships, and all R&D efforts. Dave brings deep content management experience from multiple industries, including financial services, life sciences, utilities, retail, and manufacturing.

Dave is the primary editor and author of the TSG Blog. The blog is very active within the ECM community and often quoted in other ECM articles.

Content Services Vision for 2020 and Beyond
Fall & Winter Digital Issue 2019
The Disruption of Content Services: The Vision for 2020 and Beyond
BY Dave Giordano
Dec. 10 2019
Throughout the history of image management, enterprise content management (ECM), and now
Content Services and Cloud - Hybrid Approach
August 2018
Content Services and the Cloud: On-Premises vs. Cloud vs. Hybrid Approach
BY Dave Giordano
Aug. 30 2018
When posed with the question, “Are you considering an on-premises, cloud, or a hybrid approach for your content services?” most practical decision makers who are looking to gradually and safely...
SaaS_move
May 2017
Future of the ECM Cloud: Why IaaS Is More Important than SaaS
BY Dave Giordano
May 5 2017
A few months ago, I wrote about the future disruptors to enterprise content management (ECM), and while the cloud played prominently, my predictions primarily focused on infrastructure as a service (IaaS)—particularly...
ECM Suites - DOCUMENT Strategy
March 2017
Is a Large ECM Suite Really That Sweet?
BY Dave Giordano
March 22 2017
The first major consolidation in the enterprise content management (ECM) marketplace occurred when IBM bought FileNet in 2006, the first time two major players united to form one large, multi-repository...
ECM Disruptors - DOCUMENT Strategy
February 2017
Enterprise Content Management: Watch for These Disruptors
BY Dave Giordano
Feb. 9 2017
This is typically the time when companies begin to prepare for the coming year. One of the key unknowns is how new approaches, or technologies, will disrupt the status quo. To prepare for the new year,...
Small steps to improve user experience - DOCUMENT
Winter Digital Issue 2016/2017
Can You Create ECM Innovation with Legacy Tools?
BY Dave Giordano
Jan. 12 2017
Enterprise content management (ECM) implementations experienced rapid growth and significant client investments from the late 90s through the financial downturn of 2008. With the reduction in storage costs...
    The Next Architectural Leap in Document AI
    By Andrew Bird
    The current state of AI document processing follows a recognizable pattern. An organization crafts a prompt — often quite sophisticated with detailed instructions and examples — passes it to a lar
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    The Essential Role of Welcome Kits in Member Enrollment and Retention
    By Jason Pothen
    Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied
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    Automated Document Understanding: The Real Vector for Enterprise AI
    By Dr. John Bates
    IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR
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    The Protocol That Changes Everything
    By Alan Burger
    As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok
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    Start Small, Dream Big
    By Gum Fa Ng
    The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI