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BETTER Content ManagementBETTER Customer Communication Management
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BETTER Customer Experience
BY Bob Larrivee
Sept. 4 2018
Ever since the introduction of cloud and cloud services, we have heard the mantra to migrate the enterprise information infrastructure to the cloud. While this may be an attractive idea, there has long... View More
Aug. 30 2018
When posed with the question, “Are you considering an on-premises, cloud, or a hybrid approach for your content services?” most practical decision makers who are looking to gradually and safely... View More
Aug. 28 2018
Now more than ever, businesses are affected by state and federal regulations for compliance, particularly in regard to information security, sharing, and retention. Failing to meet these requirements may... View More
Aug. 23 2018
Amidst all the hype and hoopla surrounding artificial intelligence (AI), it’s often the simple practicalities that get lost along the way. We spend much of our professional lives talking to organizations... View More
BY Bob Larrivee
Aug. 8 2018
It's been a little more than two months since the enforcement of the European Union's new General Data Protection Regulation (GDPR) began. This regulation was passed in 2016, requiring all businesses and... View More
By Atif KhanWhile we've explored how sophisticated technical strategies can enhance AI performance, it's now time to address the user-centric challenges that often determine the success or failure of these interactions
Ensuring document accessibility is essential for universal information access, catering to individuals who are blind, partially sighted or have cognitive impairments. Compliant, accessible document de
As the customer experience revolution approaches its twentieth year, a crucial lesson has emerged: customers' emotions are the driving force behind their actions
By Paul AbdoolSoftware product development firms like IBM, Microsoft and niche players throughout the world have been around since last century. Software was sold and paid for based on a perpetual model: pay for th
By Brian DeWyerIntelligent automation is a business-driven approach that organizations use to rapidly identify, vet and automate as many business processes as possible