Kashyap Kompella

Kashyap Kompella is the Founder and CEO of rpa2ai, a global industry analyst firm focusing on automation and artificial intelligence. Kashyap has 20 years of experience as a hands-on technologist, industry analyst, and management consultant.

Kashyap advises large organizations on technology strategy, implementation road maps, and vendor selection. Prior to rpa2ai, Kashyap was a Research Director at Real Story Group, Senior Advisor at Information Services Group, and Practice Head at Wipro. Kashyap is widely recognized as a thought leader on emerging technologies and has been quoted by the media, including the BBC, Quartz, the Economist, Mint, Guardian, Forbes, Nikkei Asian Review, eMarketer, CMSWire, KMWorld, EContent, and SearchCIO.
Robotic Process Automation- A Bridge to AI in the
Fall & Winter Digital Issue 2019
Robotic Process Automation: Building the Bridge to AI in the Enterprise
BY Kashyap Kompella
Dec. 10 2019
Robotic process automation (RPA) is Dilbert’s dream come true. As a cubicle dweller, imagine having your own personal digital assistant that takes care of the repetitive and boring bits of your job....
Why Your AI Approach Is Wrong
March 2019
This Is Why You're Approaching Your AI Project Wrong
BY Alan Pelz-Sharpe|Kashyap Kompella
March 4 2019
Artificial intelligence (AI) will remain a hot topic in 2019. To be clear, AI technology is impressive, and it will transform almost every aspect of information management—from document capture to...
Explainable AI
January 2019
Here's Why You Need Explainable AI
BY Alan Pelz-Sharpe|Kashyap Kompella
Jan. 3 2019
Transparency is an important topic for any company looking to implement or use artificial intelligence (AI) systems. This is because some AI systems are essentially black boxes—you have no idea how...
AI 101
August 2018
Artificial Intelligence 101 for Information Professionals: What Is AI?
BY Alan Pelz-Sharpe|Kashyap Kompella
Aug. 23 2018
Amidst all the hype and hoopla surrounding artificial intelligence (AI), it’s often the simple practicalities that get lost along the way. We spend much of our professional lives talking to organizations...
  • CCM: In-House or Outsource?
    By Bryan Matlock
    In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
  • quad
    Are Your CCM Systems Costing You More Than You Know?
    By Avi Greenfield
    In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
  • data
    Data Privacy & Sovereignty
    By Eric Riz
    The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
  • AI
    AI Is Shaping the Future of Translation in Communications
    By Patrick Kehoe
    Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
  • balance
    Striking a Balance
    By Liz Stephen and Mia Papanicolaou
    A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth