Fall & Winter Digital Issue 2019

Our special Trends & Predictions Issue covers cloud content management, CCM trends in 2020, cybersecurity risk, omni-channel platforms & so much more! Look out for it December 14!
Information Governance Across the Electronic Docum
Information Governance Across the Electronic Document Life Cycle
BY Bob Larrivee
Dec. 10 2019
While understanding the five stages of the electronic document life cycle is vital, creating governance policies and practices are just as important to ensure consistency, security, findability, and defensibility... View More
Content Services Vision for 2020 and Beyond
The Disruption of Content Services: The Vision for 2020 and Beyond
BY Dave Giordano
Dec. 10 2019
Throughout the history of image management, enterprise content management (ECM), and now ... View More
CX and Privacy
How to Transform the Customer Experience in the Era of Privacy
BY Kelechi Anyanwu
Dec. 10 2019
Privacy management can be a massive elephant in the room when it comes to customer experience. Consumer tech companies, such as Amazon and Netflix, have elevated customer experience expectations to the... View More
Robotic Process Automation- A Bridge to AI in the
Robotic Process Automation: Building the Bridge to AI in the Enterprise
BY Kashyap Kompella
Dec. 10 2019
Robotic process automation (RPA) is Dilbert’s dream come true. As a cubicle dweller, imagine having your own personal digital assistant that takes care of the repetitive and boring bits of your job.... View More
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When CCM Technology Changes Hands, Ask Tough Questions
BY Scott Draeger
Dec. 10 2019
Over the past decade, the customer communications management (CCM) industry has been witness to some major acquisitions of key market leaders, with several of them touting a new business market share in... View More
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Cyber Risk Quantification Versus Heat Maps: Which One Is Better?
BY Vince Dasta
Dec. 10 2019
These days, there’s no shortage of news stories about the latest data breach, which may leave a lot of cybersecurity professionals in a cold sweat more frequently. Furthermore, some of these professionals... View More
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The Rise of Omni-Channel Content Platforms
BY Tony Byrne
Dec. 10 2019
While many industry pundits have focused on traditional enterprise content management (ECM) vendors transitioning from document management to content services platforms, a parallel, and potentially a more... View More
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The Future of Communications in the Agile, Liquid Enterprise
BY Marci Maddox
Dec. 10 2019
Almost four years into this vision, we expect that customer communications as we know it today will evolve into more vibrant conversations. The cloud, artificial intelligence (AI), data intelligence, and... View More
5 RIM Solutions You Need
Looking to Buy a Records and Information Management Solution? Here Are 5 to Consider
BY Cindy Zuvich
Jan. 9 2019
Can an organization manage the vast array of records and information assets without a third-party tool? While Microsoft Office 365 proclaims to have many records management capabilities, it also professes... View More
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Is Cloud Content Management a Silver Bullet?
BY Bud Porter-Roth|James Watson
Jan. 8 2019
As more and more organizations look to move toward cloud content management, this particular technology segment is quickly evolving into a fragmented set of applications and tools. Today, cloud content... View More