Fall & Winter Digital Issue 2019

While understanding the five stages of the electronic document life cycle is vital, creating governance policies and practices are just as important to ensure consistency, security, findability, and defensibility... View More

Throughout the history of image management, enterprise content management (ECM), and now ... View More

Privacy management can be a massive elephant in the room when it comes to customer experience. Consumer tech companies, such as Amazon and Netflix, have elevated customer experience expectations to the... View More

Robotic process automation (RPA) is Dilbert’s dream come true. As a cubicle dweller, imagine having your own personal digital assistant that takes care of the repetitive and boring bits of your job.... View More

Over the past decade, the customer communications management (CCM) industry has been witness to some major acquisitions of key market leaders, with several of them touting a new business market share in... View More

These days, there’s no shortage of news stories about the latest data breach, which may leave a lot of cybersecurity professionals in a cold sweat more frequently. Furthermore, some of these professionals... View More

While many industry pundits have focused on traditional enterprise content management (ECM) vendors transitioning from document management to content services platforms, a parallel, and potentially a more... View More

Almost four years into this vision, we expect that customer communications as we know it today will evolve into more vibrant conversations. The cloud, artificial intelligence (AI), data intelligence, and... View More

Can an organization manage the vast array of records and information assets without a third-party tool? While Microsoft Office 365 proclaims to have many records management capabilities, it also professes... View More

As more and more organizations look to move toward cloud content management, this particular technology segment is quickly evolving into a fragmented set of applications and tools. Today, cloud content... View More