James Watson

James Watson, Jr., PhD, founded Doculabs in 1993 as a consultancy specializing in content-based applications, providing recommendations to organizations seeking to use enterprise content management (ECM) technologies to improve their management of business content. He leads Doculabs’ efforts in fulfilling speaking requests for numerous technology and business conferences. James also regularly provides articles or commentary on the industry’s key topics and issues in leading technology publications. He has spoken at over a hundred conferences in the 23-year history of Doculabs.
Feb. 17 2021
By using data exposed via Celonis process mining, the Claims Execution Solution takes the guesswork out of identifying process status and, based on Doculabs' decades of experience, suggests improvements
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Jan. 8 2019
As more and more organizations look to move toward cloud content management, this particular technology segment is quickly evolving into a fragmented set of applications and tools. Today, cloud content...
4 Trends in Customer Communications_DSF 2017
May 25 2017
Since the conclusion of the DOCUMENT Strategy Forum (DSF), which was held May 1-3 in downtown Chicago, we’ve had a chance to review some of the central themes emerging from the conference and our...
Future of CCM - DOCUMENT Strategy
April 6 2017
There are many changes in the customer communications marketplace today. As a result, many are left with some big questions: What trends will affect organizations most significantly? What are the capabilities...
  • With millennials set to make up 75% of the global workforce by 2025, we wanted to break down how perspectives are shifting. Here are the four most important takeaways from this year’s survey
  • Customer Experience (CX) is not a new concept. It’s been around long enough for some analysts to predict that Customer Experience is “out” and Customer Effort (CE) is “in” (and both have an
  • Document fraud is an age-old problem that is becoming more complicated as technology becomes more sophisticated
  • Bills, invoices and statements are opened, read and acted upon by nearly everyone. So too are letters and notices — some surveys say up to 99%
  • In today’s fast-paced world, patience is a rare commodity, especially when dealing with the cumbersome task of filling out forms. Whether paper or digital, forms are often seen as necessary evils