James Watson

James Watson, Jr., PhD, founded Doculabs in 1993 as a consultancy specializing in content-based applications, providing recommendations to organizations seeking to use enterprise content management (ECM) technologies to improve their management of business content. He leads Doculabs’ efforts in fulfilling speaking requests for numerous technology and business conferences. James also regularly provides articles or commentary on the industry’s key topics and issues in leading technology publications. He has spoken at over a hundred conferences in the 23-year history of Doculabs.
NEWS
Doculabs Announces Solution to Optimize the Execution of the Insurance Claims Process
BY James Watson
Feb. 17 2021
By using data exposed via Celonis process mining, the Claims Execution Solution takes the guesswork out of identifying process status and, based on Doculabs' decades of experience, suggests improvements
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Fall & Winter Digital Issue 2019
Is Cloud Content Management a Silver Bullet?
BY Bud Porter-Roth|James Watson
Jan. 8 2019
As more and more organizations look to move toward cloud content management, this particular technology segment is quickly evolving into a fragmented set of applications and tools. Today, cloud content...
4 Trends in Customer Communications_DSF 2017
May 2017
4 Top Trends in Customer Communications From DSF 2017
BY James Watson|Tom Roberts
May 25 2017
Since the conclusion of the DOCUMENT Strategy Forum (DSF), which was held May 1-3 in downtown Chicago, we’ve had a chance to review some of the central themes emerging from the conference and our...
Future of CCM - DOCUMENT Strategy
Spring Digital Issue 2017
The Changing Landscape of Customer Communications
BY James Watson|Tom Roberts
April 6 2017
There are many changes in the customer communications marketplace today. As a result, many are left with some big questions: What trends will affect organizations most significantly? What are the capabilities...
  • Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
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    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
  • A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
  • Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
  • What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue