Kelechi Anyanwu

Kelechi Anyanwu is a Practice Lead at Tata Consultancy Services (TCS), where she manages the Design and Customer Communication practice in North America for TCS' banking, financial services, and insurance clients. With over 10 years of tech industry experience, Kelechi has advised many Fortune 1000 companies on how to improve their customer/employee experience using the latest content, design, and marketing technologies and trends. Kelechi holds an MBA from Columbia Business School and a bachelor's from the University of California, Berkeley.
CX and Privacy
Fall & Winter Digital Issue 2019
How to Transform the Customer Experience in the Era of Privacy
BY Kelechi Anyanwu
Dec. 10 2019
Privacy management can be a massive elephant in the room when it comes to customer experience. Consumer tech companies, such as Amazon and Netflix, have elevated customer experience expectations to the...
Forms Rationalization
October 2018
How to Reduce Your Forms Inventory: A Rationalization Framework
BY Kelechi Anyanwu
Oct. 16 2018
As the amount of data and documents increase at a dramatic rate, enterprises struggle with organizing and maintaining their forms and documents, leading to increased costs and poor customer experience....
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    By John Zimmerer
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    By Mitch Anderson
    How much do I owe?  How do I pay? Where’s my bill? Are any of your customers asking these questions? If so, it might be time to rethink your utility bills. 
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    When I think about how far customer communications have evolved, it’s clear that we’ve entered a new era, one where the regulated document is moving from being an artifact of a transaction
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