Kelechi Anyanwu

Kelechi Anyanwu is a Practice Lead at Tata Consultancy Services (TCS), where she manages the Design and Customer Communication practice in North America for TCS' banking, financial services, and insurance clients. With over 10 years of tech industry experience, Kelechi has advised many Fortune 1000 companies on how to improve their customer/employee experience using the latest content, design, and marketing technologies and trends. Kelechi holds an MBA from Columbia Business School and a bachelor's from the University of California, Berkeley.
CX and Privacy
Fall & Winter Digital Issue 2019
How to Transform the Customer Experience in the Era of Privacy
BY Kelechi Anyanwu
Dec. 10 2019
Privacy management can be a massive elephant in the room when it comes to customer experience. Consumer tech companies, such as Amazon and Netflix, have elevated customer experience expectations to the...
Forms Rationalization
October 2018
How to Reduce Your Forms Inventory: A Rationalization Framework
BY Kelechi Anyanwu
Oct. 16 2018
As the amount of data and documents increase at a dramatic rate, enterprises struggle with organizing and maintaining their forms and documents, leading to increased costs and poor customer experience....
    Humans and AI: The Perfect Partnership for Customer Communications
    By Gina Armada
    A seismic wave is rumbling through the workplace with AI and automation actively transforming employee productivity and reshaping operations
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    Be More Effective with Generative AI in Customer Communications
    By Atif Khan
    The potential of generative AI to positively impact how we work and live is massive
    A Tale of Two Revolutions
    By John Mancini
    You may wonder why an old content management guy is writing about generative AI and LLMs
    Generative AI
    By Liz Stephen and Mia Papanicolaou
    Generative AI (GenAI) is set to revolutionize the Customer Communications Management (CCM) industry, driving profound changes in how businesses interact with their customers
    What it Takes to be Effective with Gen AI
    By Atif Khan
    Editor’s Note: This is part 2 of a 3-part series on AI in CCM. You can find part 1 in our Spring issue. Look for part 3 in the next issue