Winter Digital Issue 2016/2017

Our Winter digital magazine takes a look at the shifting document management technology market, next-gen enterprise content management, and structuring a customer communications center in your organization.

Enjoy the issue!



Alternatives for Customer Communications - DOCUMEN
Is Your Centralized Customer Experience Holding You Back?
BY Tom Roberts
Jan. 12 2017
Many firms in just about all industries have been struggling to keep pace with digital transformation in customer communications management (CCM). The pace of change has increased so dramatically that... View More
Small steps to improve user experience - DOCUMENT
Can You Create ECM Innovation with Legacy Tools?
BY Dave Giordano
Jan. 12 2017
Enterprise content management (ECM) implementations experienced rapid growth and significant client investments from the late 90s through the financial downturn of 2008. With the reduction in storage costs... View More
Reorganizing Your Shared Drives - DOCUMENT Strateg
The Headaches with Reorganizing Your Shared Drives
BY Jim Just|Charmaine Brooks, CRM
Jan. 12 2017
We’ve been writing about shared drive clean-up on and off for the last year. The first article talked about knocking off the low-hanging fruit. The second covered the kinds of ... View More
The Shake Up of Document Industry_DOCUMENT Strateg
The Shake-Up of the Document Industry
BY Holly Muscolino
Jan. 12 2017
2016 was a turbulent year for the document industry, with one high-profile acquisition, merger, or split after another. As we have seen HP, Xerox, and now Lexmark separate their printing equipment manufacturing... View More
The Push Toward Digital Transformation - DOCUMENT
The Push Toward Digital Transformation
BY Kerry Sanders
Jan. 12 2017
Many businesses felt a new sense of urgency in 2016 to digitize paper-based processes. Findings from our “Digitization at Work” report predict only nine percent of key business operation processes... View More
Move over managed print services - DOCUMENT Strate
The Managed Content Services Evolution Is Here
BY Lisa Meath
Jan. 12 2017
Every enterprise today depends on, uses, and exchanges a significant amount of information. Think about it: proposals, contracts, presentations, invoices, orders, reports, daily correspondences, emails,... View More
Future of Information Management - DOCUMENT Strate
What Will 2017 Bring for Information Management?
BY Bob Larrivee
Jan. 12 2017
2016 brought about some interesting changes in the information management industry. Among the big changes in the supplier landscape, we saw Dell acquire EMC, who then sold its Documentum solutions to OpenText,... View More
Direct Mail Is Still In the Game_DOCUMENT Strategy
The Comeback of Direct Mail
BY Gilles Biscos
Jan. 12 2017
Direct mail in North America was severely impacted by the 2009 recession and slow economic recovery in its wake. USPS Standard (advertising) Mail declined at a CAGR of about -5.5% from 2006 to 2010. T