Steve Reynolds

Steve Reynolds is a Director of Icon UK Limited, a specialist providing legacy migration and modernization for enterprise customer communications management. Steve’s experience lies in solution selling, software as a service (SaaS), cloud platform, and information technology service management (ITSM) across organizations in both the public and private sector. He is committed to helping organizations unlock step-change cost reduction and deliver the best communications experience for their customers.

Legacy Systems Restrict Customer Experience Improv
March 14 2017
Improving the customer experience is a key concern of every business, and delivering omni-channel communications is an essential requirement of these strategies. However, delivering transformation in this...
  • Every day, large organizations face multiple challenges with the hundreds or thousands of pieces of mail received through the USPS and other carriers, documents that include general business mail, cus
  • Personalizing things is not new. We have engraved items and composed personal letters and communications for centuries, but can we do this economically and efficiently?
  • It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
  • Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
  • In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers