Today, as a trusted partner to notable banks, insurers, healthcare payers, government entities, utilities and print services companies, Crawford Technologies has earned a reputation for delivering high-quality solutions and services that fully support its customers' evolving requirements in a competitive market landscape.

A pioneer in the customer communications management industry, Crawford Technologies’ offerings have evolved from providing software that converted Xerox formats to PostScript into a comprehensive product portfolio that leads the industry in document accessibility technologies, document transformation and localization, workflow automation and cloud-based solutions. What always has set Crawford Technologies apart in this space is the company's ability to innovate while maintaining a high level of reliability and performance.

Crawford Technologies combines its deep technical expertise with a customer-first approach. From its inception, the company nurtured long-standing relationships across various sectors by working closely with industry-leading companies to build tailor-made solutions that address their expressed needs, subsequently developing leading-edge solutions that also meet the needs of an evolving marketplace. This laser focus on collaboratively developing solutions and services that help customers achieve their business goals has resulted in a consistently high Net Promoter Score (NPS), the most widely accepted gauge of customer satisfaction, measuring customer loyalty and the quality of the customer experience.

A positive internal culture has also contributed to Crawford Technologies’ success. According to Ernie Crawford, founder, president and CEO of the company, the focus has been on building a solid team right from the start with talented people, which has put them in a good position to fully support the organizations the company serves. Embracing a remote working environment long before the tools were universally available has allowed the company to enjoy the advantages of a distributed organization and build a team with the strongest people in the industry, wherever they are located.

“Our success has always come from listening to our customers, anticipating their needs and developing technologies that make a measurable difference in how they do business. We are proud of the three decades we have spent leading changes in customer communications. The most exciting part is that we're just getting started,” said Crawford. “We know the next chapter will be defined by even greater advancements in accessibility, automation and cloud-based technologies. Hence, these are areas where we continue to invest heavily to ensure our customers have the ability to connect with their customers in smarter, more meaningful ways.”