George Dunn

Mr. Dunn is the founder and president of CRE8 Independent Consultants and is a worldwide recognized consultant, speaker, instructor, contributing editor and author on business process innovation and improvement, paperless technologies and complex computer system replacement planning. He has over 25 years of experience in the advanced technology and process improvement industry. Reach him at www.cre8inc.com.

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FEATURES
How to Hire a Digital Workflow Consultant
BY George Dunn
June 6 2022
Is your organization involved in planning for or implementing digital workflow? To be successful, your organization will need to hire or train a workflow subject matter expert (SME). An important cons
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FEATURES
Can Enterprise Digital Workflow Improve Your Organization?
BY George Dunn
Jan. 20 2020
Studies we have conducted, as independent consultants, of thousands of enterprise and departmental processes find that 5% to 30%+ of the work performed is manual, duplicative, and unnecessary
Are Your Electronic Records a Ticking Time Bomb
Winter Digital Issue 2018
Are Your Electronic Records a Ticking Time Bomb?
BY Cindy Zuvich|George Dunn
Jan. 31 2018
Security breaches, privacy violations, and lawsuits are in the news every day. Today, it is a matter of when, not if, it will happen. When hackers breach your security, what will they do with your internal...
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March 2017
Does Your Organization Have an Enterprise Content Management Plan?
BY George Dunn
March 1 2017
Today, organizations are increasing the deployment of electronic content management (ECM) technologies to support information governance (IG)/records and information management (RIM) goals and to improve...
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December 2016
What Does the Price of Tea Have to Do with Paperless Technologies?
BY George Dunn
Dec. 6 2016
I’m a great fan of tea. It’s funny, because I can pay one cent for a basic black tea bag, 20 cents for a bag in a fancy package, or four dollars for a cup of tea from the local coffee store....
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November 2016
The Frictionless Organization: A Six-Step Plan to Reduce Friction
BY George Dunn
Nov. 16 2016
"Friction loses sales, hurts customer service, causes frustration, results in complaints on social media, wastes time and money, and creates problems that shouldn’t have happened in the first place."
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October 2016
Is It Time for a Chief Process Officer?
BY George Dunn
Oct. 5 2016
It’s in the news: Air bags don’t work, cellphone batteries catch fire, a customer's outrage goes viral on social media, profitability is down, increasing employees' unrest, lawsuits, and regulatory...
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September 2016
Is There a Better Way to Treat Vendors and Customers?
BY George Dunn
Sept. 1 2016
Today, the word "vendor" or "customer" in many companies can still bring up a less than enthusiastic response from internal staff, who are under pressure to work with both of these organizations. With...
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January 2016
Email, Workflow and the Toyota Production System
BY George Dunn
Jan. 19 2016
In today’s world, documents, whether paper or electronic, must be routed through an organization to trigger action. Although email is perceived to be superior to paper, it has caused significant...
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October 2015
6 Steps to Ensure a Failed ECM System
BY George Dunn
Nov. 4 2015
Enough said about proper electronic content management (ECM) technology planning, creating LEAN workflows and integrating electronic records management (ERM). Instead, in memory of unsuccessful initiatives...
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September 2015
The Problem with SharePoint
BY George Dunn
Sept. 29 2015
| #2 TOP READ — A SharePoint steering committee meeting, which I was invited to by the chief executive officer (CEO), started off with: an operational executive telling information technology (IT)...
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August 2015
Why the Inefficiencies, Challenges and Risks of Using Shared Network Drives and Email for ECM Is Unacceptable
BY George Dunn
Aug. 26 2015
Our independent consulting studies find that by utilizing electronic content management (ECM) and workflow technologies, an organization can improve document access time, process quality, efficiency and...
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July 2015
The Process of Establishing and Maintaining Information Governance
BY George Dunn
July 15 2015
Many of the comments I hear from executives regarding information governance planning include: "We don’t want to boil the ocean." "There are too many conflicting definitions." "No one follows it
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June 2015
Is Email Harming Your Organization?
BY George Dunn
June 9 2015
In a recent conversation with a vice president, he threw his hands up in frustration as he told me how exasperated he was trying to figure out the cause of a customer crisis. He pointed at his email screen...
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April 2015
Why ECM Systems Fail
BY George Dunn
April 9 2015
I’ve been hearing a lot of angry outbursts from workers, frustrated with shared “group” level electronic content management (ECM) systems. Complaints include: It takes too long to index...
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February 2015
How to Perform an Organizational Culture Checkup
BY George Dunn
Feb. 12 2015
Culture can be defined as the ideals, beliefs, behaviors and morals of an organization. Some describe culture as the "soul” of an organization. However, if the culture is not clear or aligned with...
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FEATURES
This Organization Asked these 6 Questions for a Radical Redesign Using Re-Engineering and Workflow
BY George Dunn
April 25 2014
Re-engineering process improvement methodology and workflow technology, as applied to content routed in email and paper, can result in a dramatic reduction of product/service cost and non-value added steps....
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FEATURES
Do You Have These Five Items on Your Process and ECM Technology Checklist?
BY George Dunn
March 31 2014
Applying Six Sigma process improvement methodology and electronic content management (ECM) technology to documents currently stored in email, shared network drives and paper can result in a significant...
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FEATURES
How LEAN and Digital Signature Technology Results in 79% Improvement in Efficiency
BY George Dunn
March 19 2014
LEAN and digital signature technology results in 79% improvement in efficiency, 78% reduction in waste and customer service response time decreased from 2 or 4 days to ½ day. What is LEAN?LEAN,...
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FEATURES
Paperless Technology Abilities, Risks and Benefits: What You Should Know
BY George Dunn
March 12 2014
What are paperless technology abilities, risks and benefits? Abilities include functionality to capture, receive, store, index, version, route, approve, manage, retain and dispose of electronic content....
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