Winter Digital Issue 2018

Our Winter digital magazine takes a look at the top 10 technology trends for 2018, tips for selecting a digital experience platform, the state of Office 365 adoption, and the customer experience trends to keep an eye on in the new year.

We hope you enjoy the issue!

Gartner's Top 10 Technology Trends for 2018

BY Allison Lloyd

Feb. 6 2018

The disruptive nature of the digital business cannot be overstated. As technology continues to get smarter and smarter, what separates the digital world from the physical one will be harder and harder... View More

Building Digital Content Workflows Isn't as Easy as It Looks

BY John Horodyski

Feb. 6 2018

On the surface, designing digital content workflows sounds simple enough: create the assets; make them discoverable and accessible; and when they're no longer relevant to the current business and production... View More

4 Customer Experience Trends to Watch

BY Catherine Sbeglia

Feb. 6 2018

Digitizing the customer experience (CX) no longer gives a company an edge, but instead, it's the key to survival. For almost a decade, organizations have been talking about how new digital channels not... View More

How to Tackle Records Management in the New Year

BY Marko Sillanpaa

Feb. 6 2018

If there's one resolution every organization should keep, it's effectively managing their records. This resolve doesn't just materialize every New Year, though, but usually after some significant document... View More

How to Select a Digital Experience Platform

BY Tony Byrne

Feb. 6 2018

A critical precondition for any digital transformation strategy is selecting the right technology. Yet, industry surveys suggest that more than half of all projects fail to identify the best solution for... View More

Should We Still Care About CCM in 2018?

BY Kaspar Roos

Feb. 6 2018

Customer communications management (CCM) is an industry in transition. Last year, we witnessed further convergence of CCM with customer experience (CX) and saw new approaches in configuration and deployment... View More

5 Steps to Go Digital in the New Year

BY Ted Dezvane

Feb. 6 2018

With the new year upon us, leaders should take stock of their digital journey and craft plans for attacking their digitalization goals for the year to come. For most, our digital scorecards will reveal... View More

Is Your Data Helping or Hurting Your Communications Strategy?

BY Elizabeth Dailing

Feb. 6 2018

One of the biggest challenges in developing a personalized customer communications strategy may not be the lack of customer data but whether the data you have is supporting those efforts—or hurting... View More

Are Your Electronic Records a Ticking Time Bomb?

BY Cindy Zuvich|George Dunn

Jan. 31 2018

Security breaches, privacy violations, and lawsuits are in the news every day. Today, it is a matter of when, not if, it will happen. When hackers breach your security, what will they do with your internal... View More

Office 365: Are We Getting the Benefits We Need?

BY Bob Larrivee

Jan. 30 2018

Over the years, we've heard a lot of talk about how businesses are moving to the cloud, switching to Microsoft's Office 365, and creating and collaborating around content, but what is really happening... View More