Catherine Sbeglia

Catherine Sbeglia is a staff writer at DOCUMENT Strategy. She covers information and document management technologies and the digital workplace. She is a writer currently living in Madison, WI. Having already lived on both coasts, she thought she’d give the middle a try. So far, she likes it very much.

Winter Digital Issue 2018

4 Customer Experience Trends to Watch

BY Catherine Sbeglia

Feb. 6 2018

Digitizing the customer experience (CX) no longer gives a company an edge, but instead, it's the key to survival. For almost a decade, organizations have been talking about how new digital channels not...

November 2017

Microsoft and SAP Extend Cloud Partnership: Why Enterprises Should Care

BY Catherine Sbeglia

Dec. 1 2017

Earlier this week, German enterprise application software company SAP SE and Microsoft Corp. expanded their cloud partnership, announcing in a joint statement the ability to run SAP’s privately managed...

November 2017

Google and Salesforce Form a Partnership in the Cloud

BY Catherine Sbeglia

Nov. 16 2017

Last week at the Dreamforce conference in San Francisco, Google and Salesforce announced a partnership that will allow companies to get more out of the cloud than ever before. The partnership, which promises...

Going Headless: A More Agile Approach to CCM

By Patrick Kehoe

It’s no secret that digital channels have become foundational to the delivery of customer communications, with customers increasingly indicating mobile apps, SMS, email and other digital delivery me
The Age of AI

By Bart Peluso

Artificial intelligence’s (AI) emergence as a transformation catalyst has redefined the landscape of industries and processes
Gain a Holistic View of Your Customers

By Richard Huff

In today’s market, customers have more choices than ever. Robust internet access has made it easier to find alternative providers
An Often-Overlooked Opportunity

By Sarah-Jayne Martin

Customer communications surrounding accounts receivable (AR), particularly those regarding overdue payments and the initiation of collections, are among the trickiest to craft given the critical
Key SaaS Intelligent Information Management

By John Harney

In the digital transformation era, what most needs digitization is multiform content. Enterprise content management systems (CMSes) are how that will get done

Most Read

Why Journey Management Matters

Key SaaS Intelligent Information Management

An Often-Overlooked Opportunity

Accusoft Releases New Version of PrizmDoc

Quadient Positioned as Leader in Analyst's Customer Communications Management Software Assessment

Gain a Holistic View of Your Customers