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Reinventing CCM Technology
Approximately, five years ago, there was an explosion of research, articles, blogs, and other commentary on the topic of customer experience (CX). Working for a customer communications management (CCM)...

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BackupAssist, a leading provider of automated Windows server backup and recovery software for small and medium enterprises (SMEs), announced version 10 of the company's popular BackupAssist backup and...
Leveraging its unique combination of physical and digital records management expertise, GRM has introduced a Patient Chart Management Platform designed to provide healthcare organizations with a means...
Xillio, international specialist in the field of content migration and integration of large business platforms, has been included in the list of cool vendors in the May “Cool Vendors in Content Services,...


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The Changing Landscape of Customer Communications
 

By James Watson, Jr., PhD & Tom Roberts
There are many changes in the customer communications marketplace today. As a result, many are left with some big questions: What trends will affect organizations most significantly? What are the capabilities that will have an impact on customer...




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