CCM: In-House or Outsource?
By Bryan Matlock
In today’s complex and highly regulated customer communications management (CCM) landscape, organizations face a critical decision
Are Your CCM Systems Costing You More Than You Know?
By Avi Greenfield
In today's fast-paced world, effective customer communication is not just a business obligation — it's a crucial part of the customer experience
Data Privacy & Sovereignty
By Eric Riz
The rapid expansion of artificial intelligence (AI) has ushered in an era of unprecedented data collection, processing and utilization. While this has propelled innovation, efficiency and convenience
AI Is Shaping the Future of Translation in Communications
By Patrick Kehoe
Across the globe, organizations are seeking to better cater to increasingly diverse customer populations. In the United States, for example, the number of non-English speakers has tripled over the las
Striking a Balance
By Liz Stephen and Mia Papanicolaou
A recent article on Chiefmartec asked an interesting question about automation in marketing: Is automation making things more efficient for the company or the customer? The example they gave is someth

Smart Communications announced the availability of SmartHUB, a new cloud-native digital archiving solution designed to help businesses manage high-volume communications at scale, provide easy access t

Adeptia Introduces AI-Driven Intelligent Document Processing, AIDP

Adeptia, the intelligent data automation company that helps enterprises manage first-mile data at scale to power smarter business operations, introduced AIDP

Software Suites, AI Reshaping Customer Experience, ISG Says

The increasing integration of applications for managing customer experience (CX) is changing how enterprises monitor, understand and improve interactions and relationships with their customers, accord