By Topic Archive

Welcome to our By Topic Archives. You can easily navigate through all of DOCUMENT Strategy's news releases, features, columns, and industry articles on a targeted topic. We also provide you a quick snapshot by highlighting the most popular posts in each By Topic archive.
Jan. 9 2017
Digital transformation was one of the hottest buzzwords of 2016, whether it manifested itself through...
Oct. 11 2016
There is a lot of ongoing talk about artificial intelligence and machine learning and how it can provide...
March 31 2016
Back in the 1990s, large-scale digitization projects were common so that organizations could work in...
June 14 2017
As a customer-centric business, decisions should always be made based on the benefits for customers....
June 12 2017
A customer relationship management (CRM) system knows everything about customers; a SharePoint solution...
April 6 2017
Focusing on customer experience (CX) has become the new normal for customer communication-intensive enterprises,...
July 25 2017
Many businesses look at information security from the perspective of locking down devices and repositories,...
Jan. 30 2017
Information management and privacy haven’t historically been aligned. Managing information through...
Feb. 20 2015
If left unmanaged, your data can become overwhelming, making it difficult to procure information you...
Aug. 1 2016
Organizations of all sizes face tremendous challenges and pressures in providing seamless customer experiences...
Nov. 16 2015
As mobile data usage has risen 69% in the last year, understanding the value of implementing mobile-responsive...
June 1 2015
One of my favorite magazines is Architectural Digest. I like it because it portrays design as more than...
June 28 2017
In many cases, the laws related to accessibility have important implications for the customer communications...
April 4 2017
Experienced business leaders are constantly looking for ways to improve and make the most of their resources....
Oct. 4 2016
Recently, the Committee of Sponsoring Organizations of the Treadway Commission (COSO) released its updated...
July 24 2017
If you're a buyer or seller of customer communications management (CCM) solutions, you're living in a...
June 13 2017
Earlier in the year, I wrote about the top communication trends for 2017. It might seem early to be thinking...
Feb. 7 2017
GMC Software continues to dominate as a Leader in Gartner’s recent “Magic Quadrant for Customer...
March 3 2017
What is the value of a piece of mail? A large insurance company or healthcare provider that depends on...
Oct. 5 2016
It’s in the news: Air bags don’t work, cellphone batteries catch fire, a customer's outrage...
Dec. 11 2014
At a recent forms management conference, the comment was made that, after approximately 30 years of existence,...
June 1 2017
You have been trying to get your customers to go paperless for how many years? Getting customers to give...
Nov. 7 2016
Determining whether to shut down your internal print and mail operation and outsource to a print service...
Jan. 7 2015
If you’re sticking to your in-house print shop production model, the cost impacts may be providing...
July 18 2017
There’s a lot of talk about the change in enterprise content management (ECM). There’s change...
Feb. 9 2017
This is typically the time when companies begin to prepare for the coming year. One of the key unknowns...
April 13 2015
Every so often, I get a call from someone who wants to know if I can help them with their “document...
Aug. 7 2017
Let’s go back to the basics, since there is a high level of confusion around the concepts of information...
July 11 2017
Every year, hundreds of customer communications and information management leaders gather at DOCUMENT...
Jan. 11 2016
Last month, I discussed the general parameters of a shared drive cleanup (remediation) and some of the...
July 11 2017
Experts anticipate the amount of data collected globally to break the 40-zettabyte mark by the year 2020...
Oct. 19 2016
Once upon a time, healthcare payer communications with its members was transaction-oriented and compliance-driven....
May 19 2016
A recent InfoTrends study, co-sponsored by Prinova, titled "Direct Marketing Production Printing and...
Aug. 18 2016
So, what’s so important about documents versus records in today’s digital enterprises? First,...
March 10 2016
We have been accumulating electronic documents in shared drives since the innovation of networked computers...
Aug. 21 2014
Records management is the effective and systematic control of an organization’s records, regardless...