By Topic Archive

Welcome to our By Topic Archives. You can easily navigate through all of DOCUMENT Strategy's news releases, features, columns, and industry articles on a targeted topic. We also provide you a quick snapshot by highlighting the most popular posts in each By Topic archive.
3 Ways to be a Digital Transformation Powerhouses
Jan. 9 2017
Digital transformation was one of the hottest buzzwords of 2016, whether it manifested itself through...
machinelearning
Oct. 11 2016
There is a lot of ongoing talk about artificial intelligence and machine learning and how it can provide...
digitization
March 31 2016
Back in the 1990s, large-scale digitization projects were common so that organizations could work in...
Toucpoint Management
June 14 2017
As a customer-centric business, decisions should always be made based on the benefits for customers....
CXM and SharePoint
June 12 2017
A customer relationship management (CRM) system knows everything about customers; a SharePoint solution...
CX KPIs _Part 2
April 6 2017
Focusing on customer experience (CX) has become the new normal for customer communication-intensive enterprises,...
Information Security Talk
July 25 2017
Many businesses look at information security from the perspective of locking down devices and repositories,...
CEOs Care About Privacy and Information Security -
Jan. 30 2017
Information management and privacy haven’t historically been aligned. Managing information through...
data_2015_small
Feb. 20 2015
If left unmanaged, your data can become overwhelming, making it difficult to procure information you...
multidesign
Aug. 1 2016
Organizations of all sizes face tremendous challenges and pressures in providing seamless customer experiences...
digitalmobile
Nov. 16 2015
As mobile data usage has risen 69% in the last year, understanding the value of implementing mobile-responsive...
docdesign_small
June 1 2015
One of my favorite magazines is Architectural Digest. I like it because it portrays design as more than...
Path to Accessbility
June 28 2017
In many cases, the laws related to accessibility have important implications for the customer communications...
5 Reasons to Consider a SaaS Solution - DOCUMENT S
April 4 2017
Experienced business leaders are constantly looking for ways to improve and make the most of their resources....
830x539_Protiviti
Oct. 4 2016
Recently, the Committee of Sponsoring Organizations of the Treadway Commission (COSO) released its updated...
Technology Is Changing CCM
July 24 2017
If you're a buyer or seller of customer communications management (CCM) solutions, you're living in a...
Communication Trends for 2018
June 13 2017
Earlier in the year, I wrote about the top communication trends for 2017. It might seem early to be thinking...
GMC Software and OpenText Top Gartner Magic Quadra
Feb. 7 2017
GMC Software continues to dominate as a Leader in Gartner’s recent “Magic Quadrant for Customer...
RPA and Returned Mail - DOCUMENT Strategy
March 3 2017
What is the value of a piece of mail? A large insurance company or healthcare provider that depends on...
CPO
Oct. 5 2016
It’s in the news: Air bags don’t work, cellphone batteries catch fire, a customer's outrage...
change_birds_small
Dec. 11 2014
At a recent forms management conference, the comment was made that, after approximately 30 years of existence,...
A Better Digital Experience
June 1 2017
You have been trying to get your customers to go paperless for how many years? Getting customers to give...
sailing
Nov. 7 2016
Determining whether to shut down your internal print and mail operation and outsource to a print service...
money_small
Jan. 7 2015
If you’re sticking to your in-house print shop production model, the cost impacts may be providing...
Managing Documents
July 18 2017
There’s a lot of talk about the change in enterprise content management (ECM). There’s change...
ECM Disruptors - DOCUMENT Strategy
Feb. 9 2017
This is typically the time when companies begin to prepare for the coming year. One of the key unknowns...
question_small
April 13 2015
Every so often, I get a call from someone who wants to know if I can help them with their “document...
Back to Basics
Aug. 7 2017
Let’s go back to the basics, since there is a high level of confusion around the concepts of information...
830x539_Allison
July 11 2017
Every year, hundreds of customer communications and information management leaders gather at DOCUMENT...
clean-up
Jan. 11 2016
Last month, I discussed the general parameters of a shared drive cleanup (remediation) and some of the...
830x539_Stephan
July 11 2017
Experts anticipate the amount of data collected globally to break the 40-zettabyte mark by the year 2020...
personalization
Oct. 19 2016
Once upon a time, healthcare payer communications with its members was transaction-oriented and compliance-driven....
direct mail
May 19 2016
A recent InfoTrends study, co-sponsored by Prinova, titled "Direct Marketing Production Printing and...
archiving
Aug. 18 2016
So, what’s so important about documents versus records in today’s digital enterprises? First,...
classify
March 10 2016
We have been accumulating electronic documents in shared drives since the innovation of networked computers...
discoverrecords_small
Aug. 21 2014
Records management is the effective and systematic control of an organization’s records, regardless...