Many enterprise customers of service providers are working to improve how they engage with their consumers. These customer experience (CX) initiatives require new capabilities around rapid data provisioning and digital communication, but enterprises have challenges delivering the right experiences due to incomplete data, outdated technology, and functional silos.
As such, enterprises are looking for outsourcing partnerships with service providers to help enable new CX programs quickly. By providing services that allow your customers to avoid costly and time-consuming investments to modernize their infrastructure, you become part of the CX discussion.
During this webcast, Joe Zurawski, Vice President of Solution Strategy at Quadient, will discuss how service providers can leverage multi-channel digital output capabilities, along with rapid data processing, to expand their business by enabling CX communications.
THE CCM EVOLUTION: TAKING CUSTOMER ENGAGEMENT TO A NEW “PERSONALIZED” NIRVANA Watch On Demand
CCM has transformed into customer engagement—creating dynamic, personalized interactions with customers across physical and digital channels, including the ability to market new products and services to up-sell customers.
Our industry is facing the challenge of augmenting historical, physical-based communications, which are generated in traditional CCM applications, into dynamic, personalized engagement tools that deepen the connection with the customer.
Join us for this webinar where we will discuss how you can incorporate personalized content to transform historical CCM communications and to deepen customer engagement. We will also discuss how you can leverage new channels of customer engagement from traditional CCM applications to create relevant customer interactions.
Enterprise correspondence management is complex and often involves legacy systems that are dated and don’t deliver the needed functionality to support modern business requirements. Often, these systems are difficult to use, don’t allow for live testing or previewing content, and make it hard to create new customer communications.
Many legacy systems only support batch print and don’t enable digital communications, limiting organizations from doing on-demand, real-time, omni-channel communications, such as email and mobile.
Join us for this webinar and learn how to empower business users to make their own changes to content and rules within enterprise correspondence management, how to improve time to market and improve the change management process, how to leverage intelligent document templates to reduce document complexity, how to leverage shared content for omni-channel communications, and how to support both batch and real-time correspondence communications.