Grid-family-codie
July 20 2017
Messagepoint Inc., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, announces its cloud-based content management platform,... View More
DOCStratNews
July 20 2017
Cincom Systems, a worldwide software provider, announced today that Alaska National Insurance Company (www.alaskanational.com), a leading insurer offering a comprehensive spectrum of commercial lines insurance... View More
Outside-In
July 19 2017
The plague of locusts, partisan bickering, and customer communications management (CCM): Do you see a link? Maybe not at first, but after being in the industry for as long as I have, I sure do. Each cause... View More
830x539_Allison
July 11 2017
Every year, hundreds of customer communications and information management leaders gather at DOCUMENT Strategy Forum (DSF) to discuss the state of their document strategies. Due to complexity, organizational... View More
Path to Accessbility
June 28 2017
In many cases, the laws related to accessibility have important implications for the customer communications you provide to the public. Consumers routinely get credit card statements, insurance policy... View More
June 20 2017
Xpertdoc Technologies Inc., a Microsoft Gold Partner and leader in customer communications management solutions (CCM), announced that they secured CAD $2.285 million (US $1.725 million) in funding from... View More
2
June 20 2017
For the past 24 years, this publication has cultivated an editorial platform based on a simple mission: We focus on the overall strategy, not just a part of the process. While simple in its brevity, we... View More
Communication Trends for 2018
June 13 2017
Earlier in the year, I wrote about the top communication trends for 2017. It might seem early to be thinking about 2018, but talking about next year's trends gives us a chance to take control of our future.... View More
DOCStratNews
June 7 2017
CloudMyBiz, a leader in Salesforce development and implementation, is pleased to announce a new partnership with Ocrolus, an emerging innovator in bank statement review automation. The integration of the... View More
A Better Digital Experience
June 1 2017
You have been trying to get your customers to go paperless for how many years? Getting customers to give up paper has been problematic for many companies for more than a decade. While a few boast paper... View More
Integration
May 30 2017
I’ve been doing a lot of research lately on the shift to conversational experiences as a way to enhance customer and employee engagement. We are witnessing enterprise communications and collaboration... View More
Its the Content Dummy
May 26 2017
In framing one of the key issues during Bill Clinton's 1992 presidential bid, campaign strategist James Carville famously said, "It's the economy, stupid." For document professionals responsible for customer... View More
4 Trends in Customer Communications_DSF 2017
May 25 2017
Since the conclusion of the DOCUMENT Strategy Forum (DSF), which was held May 1-3 in downtown Chicago, we’ve had a chance to review some of the central themes emerging from the conference and our... View More
May 23 2017
Messagepoint Inc., a leader in developing and delivering innovative software and services within the Customer Communications Management (CCM) market, announced that it has partnered with FCI CCM Inc.,... View More
Imagen31Video
May 20 2017
Hear directly from attendees, exhibitors, and organizers of the DOCUMENT Strategy Forum (DSF) on what makes this event so different and so focused on practitioners and end users. This is our story on how... View More
Reinventing CCM Technology
May 18 2017
Approximately, five years ago, there was an explosion of research, articles, blogs, and other commentary on the topic of customer experience (CX). Working for a customer communications management (CCM)... View More
DSF 2017
May 17 2017
At this year’s DOCUMENT Strategy Forum (DSF), which took place May 1-3 in downtown Chicago, there was a notable theme—the emerging trends disrupting the status quo at many organizations. Every... View More
May 4 2017
OpenText (NASDAQ: OTEX, TSX: OTEX), a global leader in Enterprise Information Management (EIM), announced Release 16 Enhancement Pack 2 (EP2), the second enhancement pack for OpenText Release 16, the company's... View More
May 4 2017
Crawford Technologies introduced its newest product, PRO Preference Manager, at Document Strategy Forum ’17, held on May 1-3 in Chicago. With a reputation for providing award-winning software solutions... View More
archiving
May 4 2017
April was a busy month for content and workflow technology vendors, with new partnerships, product redesigns, new integration, and, possibly, new ownership. Today, we review a few interesting developments