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July 9 2020
As organizations become more digital -- thanks in large part to COVID-19 -- they must identify how to best respond to customers appropriately, quickly and via preferred channels... View More
July 1 2020
MHC has announced the acquisition of Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services. The combined compan
July 1 2020
Content Service Platform (CSP) debuts highly intuitive,“point-and-click” UI for unique AI service that makes it even easier to train and deploy custom machine-learning models... View More
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June 30 2020
A recent research study by Aspire entitled, “The State of CCM-to-CXM Transformation” uncovered exciting intelligence on the radical changes transforming the Customer Communications Management
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June 25 2020
Is your organization involved in planning for or implementing digital workflow? To be successful, your organization will need to hire or train a workflow subject matter expert (SME). An important cons
June 25 2020
Nuxeo, a cloud-native Content Services Platform (CSP), has announced that Nuxeo Content Cloud, the company’s Software-as-a-Service (SaaS) offering, has validated its compliance with the electronic
June 23 2020
Insurers can now create, manage and deliver two-way, highly interactive communications... View More
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June 22 2020
Simply put, the expectations of customers are increasing at a rate that will not afford us the luxury of inside out thinking anymore... View More
June 19 2020
Quadient has announced the general availability of Quadient® Impress, a user-friendly outbound document automation platform that automates the customer communication workflow for small and medium bus
June 16 2020
If you have fragmented technologies and workflows, you’ll have a hard time reaping the benefits that multichannel communications has to offer. Why?... View More
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June 10 2020
Companies that provide CCM solutions are carrying on routinely in most segments... View More
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June 4 2020
With customer communications being a key lifeline of your business, an automated, modern CCM system can be critical to your continued success... View More
June 3 2020
The platform enables remote workers to scan directly into line-of-business systems from their home offices... View More
June 2 2020
The Messagepoint Connector for Sefas Designer makes it possible for Messagepoint customers to take advantage of Sefas’ high-performance composition and post-composition capabilities... View More
June 1 2020
The SER Group has announced that the company has been recognized for its collaboration solution the Doxis4® iRoom® in the 2020 Gartner Market Guide for Content Collaboration Tools*. Content col
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May 28 2020
With the start of a new decade, it seems like an appropriate time to look at some of the current CCM trends... View More
May 27 2020
Every second, each individual creates 1.7 MB of information and about one-third of that data gets processed in the cloud... View More
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May 20 2020
Document version control can be interesting. Ongoing official versions of the U.S. Constitution exist, for example, as do the drafts leading up to its initial adoption. The Constitution, like most doc
May 20 2020
DTE V4.11 upgrades deliver enhanced productivity, multi-language functionality and user efficiency... View More
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May 18 2020
For several years now we have been reading about the importance of embarking on a digital transformation journey and the value of speed and clarity when communicating with customers... View More