As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok... View More
MHC announced the appointment of Chris Hartigan as Chief Executive Officer, effective February 17, 2026. To lead the next phase in MHC’s growth, Chris brings extensive leadership experience in Custo
MHC is the first to respond to the growing customer need for a more efficient approach to applying accessibility requirements to high-volume customer communications. Guided by customer input, MHC embedded... View More
Customer experience (CX) has become a critical driver of growth, retention, and differentiation, yet many organizations struggle to translate CX strategy into consistent execution. According to new fi
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR... View More
OPEX® Corporation has announced the launch of its Velo™ Series powered by InoTec, a new class of premium desktop and free standing high production scanners... View More
The modern workplace is being redefined by generative AI. Tools such as Microsoft 365 Copilot, ChatGPT, Claude and Perplexity are no longer experimental novelties, they are everyday assistants shaping
Doxim® is thrilled to announce the recent expansion of its utility payments team with the strategic hiring of industry-leading executives and talent. This development reflects the growing need f... View More
Solimar Systems, Inc. announced that Express A/S, a Copenhagen-based print service bureau specializing in high-volume transactional communications, has achieved significant operational improvements an
Crawford Technologies announces that its 2025 top-line revenue rose to the highest level in the company’s 30-year history. The company achieved 9% year-over-year growth during its fiscal year endin
SER Group today announced it has changed its brand name to “Doxis”, uniting the company under the same brand as its flagship Intelligent Content Automation platform and solutions. The rebrand... View More
Crawford Technologies is celebrating its 30th anniversary. Founded in 1995, Crawford Technologies has grown into a highly respected global organization with an impressive list of 2,000 customers on si
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand... View More
Hyland, the pioneer of the Content Innovation Cloud™ has been awarded IDC's 2025 Customer Experience (CX) Award for Content and Experience Management Customer Satisfaction... View More
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production... View More
Crawford Technologies announced it will host its seventh annual Industry Summit on April 8-9, 2026 in Orlando, Florida. New in 2026, Crawford Technologies will partner with Madison Advisors, a nationa
Doxim® is excited to announce the official opening of its West Coast communications hub, Doxim Phoenix, a new state-of-the-art facility located in Phoenix, Arizona. This facility offers Doxim greater
Enterprise software has aimed to remove friction, reduce reliance on technical resources and put more control in the hands of the teams who understand the task at hand
AI has dominated headlines for the past few years in the regulated communications space, and in many ways, deservedly so. It can automate processes, personalize at scale and accelerate the production
Robotic Process Automation (RPA) has long been recognized as a tool that clicks buttons faster than humans, excelling at repetitive tasks like moving files or exporting reports
For decades, customer communications management (CCM) has focused on outbound engagement, such as statements, explanations of benefits (EOBs) and annual notifications of changes (ANOCs), delivered in
