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March 24 2025
Kodak Alaris has been honored by CRN®, a brand of The Channel Company, with a 5-Star Award in the 2025 CRN Partner Program Guide.The 5-Star Award is an elite recognition given to companies that have
March 20 2025
SER Group has acquired AI company Klippa, a high-growth innovator in the rapidly evolving Intelligent Document Processing (IDP) market.As enterprises increasingly seek to automate document processes t
ccmcxm
March 19 2025
As companies strive to meet customer expectations, it’s no surprise that communications have become a focus to ensure customer needs are met and that customer experience is seamless across touchpoints
March 17 2025
Quadient has maintained its leadership position on the Aspire Leaderboard. Produced by independent advisory firm Aspire CCS, the Aspire Leaderboard highlights and compares vendors in the customer comm
March 12 2025
Everest Group Recognizes Chetu as a Leading Provider in Data and AI Services for Mid-Market Enterprises PEAK Matrix® Assessment 2025.“We are proud that Everest Group recognizes our data and AI... View More
March 12 2025
Crawford Technologies, a provider of innovative document solutions that streamline, improve and manage customer communications, today announced the release of Sunrise Enterprise, the only cloud-first
March 11 2025
On Wednesday, March 5, OSG hosted its highly anticipated OSG Elevate 2025 product release event, unveiling new self-service customer communication solutions... View More
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March 11 2025
Big or small, these changes are incredibly costly and time consuming to implement, hampering agility and efficiency of marketing and customer management teams... View More
ai top read
March 6 2025
To think about AI in terms of previous multiplicative measurements of data growth and tech capability like Moore’s Law is delimiting. Incremental improvements don’t produce breakthroughs... View More
March 4 2025
Messagepoint announced today that it has been recognized by Aspire Customer Communications Services as a leader in its 2025 Aspire Leaderboard™ for customer communications management (CCM) technolog
March 3 2025
MHC announces its inclusion as a contributing participant in Madison Advisors’ latest market analysis, “AI-Augmented Customer Communications Management Market Study.” MHC provided key... View More
IT
Feb. 26 2025
Enterprise content management (ECM) is a strategic approach to managing an organization's information, supporting processes for creating, capturing, delivering and archiving content... View More
Feb. 25 2025
Crawford Technologies announced the availability of AccessibilityNow® SmartSetup, a solution that leverages the company’s AI-powered functionality, called AutoSense, to automatically create templat
Feb. 24 2025
MHC announces a strategic partnership with DTECH Software and Technology (“DTECH”), a premier customer experience integrator serving clients across Europe, the Middle East, and Africa (EMEA).This
Feb. 21 2025
Reveille Software (Reveille) announced the Reveille Winter 2025 Update, featuring Reveille AI Dynamic Thresholding. This latest release expands support for Microsoft 365, SharePoint Embedded, and Micr
Feb. 19 2025
As a subsidiary of eGlue, a leading company in Customer Interaction Management (CIM), DNOW!® is a global leader in facilitating digital transformations in Print Services Provider (PSP) markets.DNOW!�
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Feb. 19 2025
As we stand at the forefront of a rapidly changing digital landscape, customer communications management (CCM) is facing a critical inflection point. The way businesses communicate with their customer
Feb. 18 2025
Square 9 Softworks is excited to announce the launch of Square 9 Shareworks, a customer referral program designed to grow our network and show appreciation to customers who contribute to this growth... View More
Spring 25 greenfield
Feb. 13 2025
It's no secret that, despite the ongoing quest for digital transformation, many businesses are stuck in the old ways of using fillable PDFs and paper forms to capture information. The first thing tha... View More
Feb. 11 2025
Quadient announced the results of a research study about how consumers value diverse types of communication. Quadient commissioned independent market research agency Opinium to conduct the study, surv