Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, closed 2024 with strong growth. A 9% year-over-year increase drove top-lin
Quadient announced today that it has been selected by a U.S. government agency to modernize its mail automation infrastructure in a contract valued at c.$1.6 million. This follows a previous announcem
Quadient announces that a newly released report by market research and consulting firm IDC shows Quadient rapidly closing the gap on the top position. According to the IDC Worldwide CCM Software Marke
SER Group announced that it has been named a Leader in the Gartner® Magic Quadrant™ for Document Management 2024*.The report evaluates 15 document management vendors based on their Ability to... View More
Reveille Software (Reveille) underscores its standout 2024 momentum—marked by rapid growth, significant platform innovations, and strategic leadership additions... View More
Digital Wave Technology today announced that it has been named a “Vendor to Watch” in the IDC MarketScape for Worldwide Retail Promotions Management, 2024-2025 Vendor Assessment (IDC #US52038224
MHC announces that its AI-powered document generation and customer communications management (CCM) solution is now available to Box customers. MHC’s solution will empower those using Box to com... View More
Quadient announces the availability of its new DS-1200 G5iQ folder inserter. Engineered for high demand environments, from efficient paper loading to predictive intelligence, the DS-1200 G5iQ brings... View More
Messagepoint announced it has been named a Luminary in Celent’s “Customer Communication Management Solutions: Global Insurance Edition 2024” report for the second year in a row. Celent,... View More
Batch processing is crucial for capture systems. It swiftly and accurately handles large data volumes, removing bottlenecks. However, efficient batch processing isn’t easy. It needs the proper found
Quadient announced it has been named a Leader in the IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024 Vendor Assessment (doc # US52111324, December 2
Despite continued advancements in technology, businesses across industries are struggling with inefficiencies tied to outdated paper processes, creating operational risks and hindering their ability t
In today's fast-paced world, organizations face increasing pressure to optimize productivity and streamline operations. The introduction of Microsoft Copilot represents a quantum leap forward in enterprise... View More
Smart Communications™ announced that it has been named a ‘Leader’ in the IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (doc # US51359124,... View More
Messagepoint Inc. announced it has been named a Leader in the IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (Doc #US51359124, December 2024) and the... View More
Concord Technologies (“Concord”), a provider of Secure Document Exchange, Intelligent Document Processing, and Interoperability solutions, has entered into a comprehensive, partnership with... View More
Clear, branded, engaging, and 100% accurate—these are the hallmarks of effective customer communications. Yet, for many organizations, creating them at scale remains a challenge... View More
Efficient document management is essential in high-volume customer support centers, where handling errors can lead to costly mistakes, compliance risks and dissatisfied customers
Most customers prefer digital communications due to convenience. Digital communications arrive faster, enable interactivity and allow for immediate payment options. However, digital customer communica
As companies grow, processes and systems that operate well at a certain capacity often cannot keep up with larger demand, which inevitably complicates workflows and slows operations
When we look at evolving customer communications, we often focus on improving the experience by adding new delivery channels, improving content by adding color and variable images based on the audienc
In a world where data breaches are a daily reality, safeguarding critical communications — like bills, invoices and healthcare documents — has become paramount. With sensitive personally identifia
