ImageSource, the maker of the ILINX® intelligent automation platform, has been named a 2026 Star Performer in the Everest Group Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment
AI software company Klippa today announced that it will now operate under the Doxis brand, completing the next phase of its integration following the company’s acquisition by Doxis in March 2025.Uni
Here are the top 7 ways a dynamic, custom welcome kit can help you maintain and grow your membership rates, improve engagement and keep your members satisfied... View More
Solimar Systems, Inc. announced the general availability of SOLsearcher™ Cloud (SSC), a secure, Azure-native electronic document delivery and web presentment solution that enables organizations to... View More
In this volatile market, business leaders are tasked with ensuring business growth, fostering worker satisfaction, and implementing innovations that advance their position in the marketplace... View More
The key question millennials are asking about their relation with their banks is this: Does my bank know me? In other words, is it addressing all my wants and needs as well as providing service so per
Solimar Systems, Inc. announced its 35th anniversary. Founded on March 22, 1991, the company has grown from a small San Diego startup into a global enterprise serving thousands of customers worldwide... View More
Accenture and Mistral AI have announced a multi-year strategic collaboration designed to help organizations in Europe and around the world scale advanced AI. The two companies will help clients rapidl
Mergers and acquisitions have been the cornerstone of business growth for many industries over the past decade. Considered one of the fastest ways to grow business, increase a talent pool and improve... View More
Quadient announced the next step in its evolution as a global software and AI-driven technology leader. Building on this long-standing transformation, Quadient is further positioning its Digital Autom
Messagepoint announced the acquisition of Sefas, a CCM and enterprise communications processing (ECP) software vendor.Enterprises — especially in regulated industries—are under growing pressure... View More
Digital transformation has been a popular term for quite a few years now. It sounds great, but most digital transformation projects suffer from “Goldilocks Syndrome.” They are too big or too... View More
The customer communications market has evolved over the past three decades. Today’s customers expect instant, personalized and seamless experiences across all channels. Artificial intelligence (AI
Messagepoint has announced MARCIEAssure™, a new AI-powered quality assurance solution designed to dramatically reduce the time, effort, and risk associated with preparing Medicare Advantage Annual... View More
As technology accelerates and customers adopt their own AI assistants, the old model of static, one-way communication is starting to look a lot like sending a fax in the age of TikTok... View More
MHC announced the appointment of Chris Hartigan as Chief Executive Officer, effective February 17, 2026. To lead the next phase in MHC’s growth, Chris brings extensive leadership experience in Custo
MHC is the first to respond to the growing customer need for a more efficient approach to applying accessibility requirements to high-volume customer communications. Guided by customer input, MHC embedded... View More
Customer experience (CX) has become a critical driver of growth, retention, and differentiation, yet many organizations struggle to translate CX strategy into consistent execution. According to new fi
IDP, an AI-powered technology that reads documents and extracts meaning, has quickly become the advanced successor to traditional document extraction tools such as OCR... View More
OPEX® Corporation has announced the launch of its Velo™ Series powered by InoTec, a new class of premium desktop and free standing high production scanners... View More
Making Every Customer Message MatterIn financial services, communication is often treated as a necessary obligation. A policy document must be delivered, an account statement must be sent, a claim let
Enterprise communications have long been framed as a debate between physical and digital delivery. Organizations pursuing cost savings often viewed digital transformation as a pathway to reducing or e
As an avid movie goer, I regularly visit my local cinema for the latest release, blockbusters, or smaller independent films. Recently it occurred to me that my ticket purchase behavior had narrowed to
Every year, somewhere in your organization, a contract comes up for renewal. Your team prepares. They benchmark pricing, sketch out alternatives on paper and walk into the negotiation expecting a reas
